We performed a comparison between IBM Turbonomic and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I only deal with the infrastructure side, so I really couldn't speak to more than load balancing as the most valuable feature for me. It provides specific actions that prevent resource starvation. It always keeps things in perfect balance."
"The system automatically sizes and moves resources based on the needs of the applications."
"Before implementing Turbonomic, we had difficulty reaching a consensus about VM placement and sizing. Everybody's opinion was wrong, including mine. The application developers, implementers, and infrastructure team could never decide the appropriate size of a virtual machine. I always made the machines small, and they always made them too big. We were both probably wrong."
"We like that Turbonomic shows application metrics and estimates the impact of taking a suggested action. It provides us a map of resource utilization as part of its recommendation. We evaluate and compare that to what we think would be appropriate from a human perspective to that what Turbonomic is doing, then take the best action going forward."
"The automated memory balancing, where it looks at whether it's being used in the most efficient way and adds or takes away memory, is the best part. If it didn't do that, it would be something that I would have to do. We have too many machines for one person to do that. The automation helps me in that it is done in a really efficient way and a balanced way because of the policies. It really helps."
"We have VM placement in Automated mode and currently have all other metrics in Recommend mode."
"It is a good holistic platform that is easy to use. It works pretty well."
"I like Turbonomic's built-in reporting. It provides a ton of information out of the box, so I don't have to build panels for the monthly summaries and other reports I need to present to management. We get better performance and bottleneck reporting from this than we do from our older EMC software."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"I am impressed with the tool's ability to track information in an easy way."
"You can improve integrations of the operation with the solution."
"The way this solution has helped us is that it improved our communication."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The scalability of ServiceNow is good."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"In Azure, it's not what you're using. You purchase the whole 8 TB disk and you pay for it. It doesn't matter how much you're using. So something that I've asked for from Turbonomic is recommendations based on disk utilization. In the example of the 8 TB disk where only 200 GBs are being used, based on the history, there should be a recommendation like, "You can safely use a 500 GB disk." That would create a lot of savings."
"The way it handles updates needs to be improved."
"There is room for improvement [with] upgrades. We have deployed the newer version, version 8 of Turbonomic. The problem is that there is no way to upgrade between major Turbonomic versions. You can upgrade minor versions without a problem, but when you go from version 6 to version 7, or version 7 to version 8, you basically have to deploy it new and let it start gathering data again. That is a problem because all of the data, all of the savings calculations that had been done on the old version, are gone. There's no way to keep track of your lifetime savings across versions."
"It can be more agnostic in terms of the solutions that it provides. It can include some other cost-saving methods for the public cloud and SaaS applications as well."
"Enhanced executive reporting standard with the tool beyond the reports that can be created today. Something that can easily be used with upper management on a monthly or quarterly basis to show the impact to our environment."
"Some features are only available via changes to the deployment YAML, and it would be better to have them in the UI."
"The automation area could be improved, and the generic reports are poor. We want more details in the analysis report from the application layer. The reports from the infrastructure layer are satisfactory, but Turbonomic won't provide much information if we dig down further than the application layer."
"If they would educate their customers to understand the latest updates, that would help customers... Also, there are a lot of features that are not available in Turbonomic. For example, PaaS component optimization and automation are still in the development phase."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The product needs to add a workflow insight tool."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"I would like more manual issues to have automated report-facing options."
"Lacks the ability to do its own monitoring."
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IBM Turbonomic is ranked 4th in Cloud Management with 204 reviews while ServiceNow IT Operations Management is ranked 10th in Cloud Management with 35 reviews. IBM Turbonomic is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of IBM Turbonomic writes "The solution reduced our operational expenditures and is able to identify points before we even noticed them ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". IBM Turbonomic is most compared with VMware Aria Operations, Azure Cost Management, Cisco Intersight, VMWare Tanzu CloudHealth and Apptio One, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our IBM Turbonomic vs. ServiceNow IT Operations Management report.
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