We performed a comparison between Infor CloudSuite CRM and Microsoft Dynamics CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."Workflow management and collaboration tools enhance operations and facilitate seamless interaction among departments."
"The most valuable feature is the reporting tab."
"The solution is scalable."
"The most valuable feature of Microsoft Dynamics CRM is the flexibility with Microsoft Office 365."
"The solution is stable."
"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."
"The Outlook calendar has been very helpful for us."
"We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner. This solution provides a platform where there is visibility of all customer interactions, with efficient follow-up."
"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
"They could include marketing automation for the product."
"It would be better if it were more secure."
"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."
"They should work on improving the solution's scalability."
"The setup with other email servers, other than Microsoft Outlook, could be improved. Alternatively, we'd like to have some feature that allows us to send emails directly from our inboxes to the CRM and assign it to a certain client."
"Microsoft Dynamics CRM would be far superior if it had an analytical dashboard and AI-based systems."
"A built-in automation engine to automate parts of workflows would be beneficial. That's the feature I'd be most happy to see expanded. It's currently tagged as simple automation, but I'd love some predictive capability."
"It lacks to provide a more detailed profile of the customer, which would have been better and more useful."
"The options for customizing Microsoft Dynamics CRM are very limited or highly complex."
Infor CloudSuite CRM is ranked 34th in CRM with 1 review while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. Infor CloudSuite CRM is rated 9.0, while Microsoft Dynamics CRM is rated 7.8. The top reviewer of Infor CloudSuite CRM writes "Has good technical support services and valuable workflow management features ". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". Infor CloudSuite CRM is most compared with , whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com.
See our list of best CRM vendors and best Sales Force Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
