We performed a comparison between Instana Infrastructure Monitoring and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."The product's initial setup is easy."
"The product is easy to deploy."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"I like the solution due to the fact that it's scalable."
"I am impressed with the tool's ability to track information in an easy way."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"Instana Infrastructure Monitoring needs to support monitoring of the .NET framework since it is one of the areas where the solution currently has shortcomings."
"The product’s scalability is an area with certain limitations, making it an area where improvements are required."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"There is room for improvement in the stability of ServiceNow."
"Service mapping is pretty limited."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"There are not enough apps in the app store to expand functionality. There should be more made available."
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Instana Infrastructure Monitoring is ranked 44th in IT Infrastructure Monitoring with 2 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Instana Infrastructure Monitoring is rated 9.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Instana Infrastructure Monitoring writes "Has the capability to automatically integrate with a large number of products". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Instana Infrastructure Monitoring is most compared with IBM SevOne Network Performance Management (NPM), Zabbix, Amazon CloudWatch and Opsview, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management.
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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.