• Home
  • Interactive Intelligence vs. Microsoft Dynamics CRM

Interactive Intelligence vs Microsoft Dynamics CRM comparison

Cancel
You must select at least 2 products to compare!
Genesys Logo
Interactive Intelligence
Read 2 Interactive Intelligence reviews
123 views|72 comparisons
100% willing to recommend
Microsoft Logo
Microsoft Dynamics CRM
Read 68 Microsoft Dynamics CRM reviews
4,714 views|4,412 comparisons
92% willing to recommend
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
Interactive Intelligence vs. Microsoft Dynamics CRM
May 2024
Executive Summary

We performed a comparison between Interactive Intelligence and Microsoft Dynamics CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Interactive Intelligence vs. Microsoft Dynamics CRM Report (Updated: May 2024).
Download the complete report
772,649 professionals have used our research since 2012.
Featured Review
Mohamed Shareed
A customizable solution that can be integrated with almost anything
Being able to automate aspects such as outbound confirmation calls has saved us a lot of time and money. We've been able to develop patient... Read more →
Gary Cook
Comprehensive functionality, Integrates well, but lacking artificial intelligence
We are very strong in our customer centricity and orientation. Microsoft Dynamics CRM is a big part of that.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Interactive Intelligence is quite user friendly.""The social media integration is excellent."

More Interactive Intelligence Pros →

"It's a good solution for enterprise-level companies.""The most valuable feature in Microsoft Dynamics CRM is funneling.""Dynamics is easy to use. There are several fields I can filter.""Microsoft Dynamics CRM has a very nice UI, and is very easy to use. It's easy to install, has a lot of features, and provides good technical support.""Microsoft Dynamics CRM is a stable solution.""Dynamics is a complete tool that helps the company measure and track sales, orders, current customers, and the sales pipeline.""Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger.""Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works."

More Microsoft Dynamics CRM Pros →

Cons
"The problem with this current system is that the support is not great.""The initial setup can be a bit difficult."

More Interactive Intelligence Cons →

"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly.""Microsoft Dynamics CRM could improve by making the ports and dashboards more intuitive using Microsoft Azure analytical features. Compared to Salesforce and other partners, the dashboards in Microsoft Dynamics CRM are less intuitive.""Microsoft Dynamics CRM can improve by having integration with Slack. Additionally, the solution is incomplete, and we must use other solutions to fulfill our needs.""The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments.""The UI could definitely be improved.""Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve.""Overall, the solution could be made to be more user friendly.""Technical support could be faster and more responsive."

More Microsoft Dynamics CRM Cons →

Pricing and Cost Advice
Information Not Available
  • "We have to buy a separate license in order to implement the social listening feature."
  • "It's kind of pricey. It's about $50 or $60 per user."
  • "I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
  • "There is a license required to use Microsoft Dynamics CRM."
  • "The price of the solution is good but could be cheaper."
  • "We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
  • "Pricing for this software could be cheaper."
  • "The solution is open source and is free. However, it does require a Dynamics 365 subscription."

    • More Microsoft Dynamics CRM Pricing and Cost Advice →

    report
    See Which Vendors Are Best For You
    Use our free recommendation engine to learn which CRM solutions are best for your needs.
    See Recommendations
    772,649 professionals have used our research since 2012.
    Questions from the Community
    What do you like most about Interactive Intelligence?
    Top Answer:Interactive Intelligence is quite user friendly.
    Read all 2 answers   →
    What needs improvement with Interactive Intelligence?
    Top Answer:The problem with this current system is that the support is not great. It's likely that the product will be discontinued by the end of 2025 which is probably why it's not sufficiently supported. There… more »
    Read all 2 answers   →
    What is your primary use case for Interactive Intelligence?
    Top Answer:This is an omnichannel contact center solution catering to different kinds of channels, whether they are emails, chats, calls, or generic objects, like web objects which can be routed as an… more »
    Read all 2 answers   →
    What do you like most about Microsoft Dynamics CRM?
    Top Answer:The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
    Read all 52 answers   →
    What needs improvement with Microsoft Dynamics CRM?
    Top Answer:The solution should improve the user experience in the process of creating and activating offers. Sometimes, the process is a little bit slow because it has too many details. It also depends on how… more »
    Read all 31 answers   →
    What is your primary use case for Microsoft Dynamics CRM?
    Top Answer:We use Microsoft Dynamics CRM to control sales advancements in our company.
    Read all 29 answers   →
    Ranking
    28th
    out of 172 in CRM
    Views
    123
    Comparisons
    72
    Reviews
    2
    Average Words per Review
    869
    Rating
    9.0
    2nd
    out of 172 in CRM
    Views
    4,714
    Comparisons
    4,412
    Reviews
    35
    Average Words per Review
    422
    Rating
    7.8
    Comparisons
    Also Known As
    Dynamics CRM, MS Dynamics CRM
    Learn More
    Genesys
    Microsoft
    Overview
    Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.

    Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

    One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

    In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

    Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

    Sample Customers
    ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
    Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company29%
    Financial Services Firm19%
    Manufacturing Company10%
    Comms Service Provider6%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm11%
    Government10%
    Manufacturing Company7%
    Company Size
    No Data Available
    REVIEWERS
    Small Business51%
    Midsize Enterprise28%
    Large Enterprise22%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise16%
    Large Enterprise58%
    Buyer's Guide
    Interactive Intelligence vs. Microsoft Dynamics CRM
    May 2024
    Free Report: Interactive Intelligence vs. Microsoft Dynamics CRM
    Find out what your peers are saying about Interactive Intelligence vs. Microsoft Dynamics CRM and other solutions. Updated: May 2024.
    DOWNLOAD NOW
    772,649 professionals have used our research since 2012.

    Interactive Intelligence is ranked 28th in CRM with 2 reviews while Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews. Interactive Intelligence is rated 9.0, while Microsoft Dynamics CRM is rated 7.8. The top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". On the other hand, the top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". Interactive Intelligence is most compared with Genesys Cloud CX, whereas Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com. See our Interactive Intelligence vs. Microsoft Dynamics CRM report.

    See our list of best CRM vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.