We performed a comparison between Kaseya VSA and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The training that we received was quite good."
"This solution is our RMM tool and we love the deployment features."
"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"When compared to what we were previously using, one of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"The most valuable part of this solution is the security features that it offers."
"We use it to connect to the legacy system."
"The solution is easy to deploy and there are many features available that you can turn on or off depending on your budget."
"The most valuable feature of Microsoft Remote Desktop Services is that it scales well."
"The product saves time."
"It works fine, and it is largely issue-free."
"It's simple to set up."
"Installing Microsoft Desktop Services is straightforward."
"It's almost an out of the box function once you have installed the other components."
"The solution is hard to use at first until you understand how it works."
"I believe we should include a VSA license to provide complete endpoint management."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"The agent-based monitoring solution can be improved."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"The reporting feature in Kaseya VSA could improve by being more user-friendly. The reporting overview is too wordy or the representation can be better."
"Remote Desktop Services doesn't scale well."
"I would like to be able to leverage it on other operating systems."
"For Microsoft, maybe bandwidth optimization is one of the areas that need improvement."
"The pricing could be better."
"We are searching for a product with better remote access and remote sessions."
"Microsoft Remote Desktop Services could improve by having graphical acceleration."
"The solution isn't as good as the Citrix option."
"The performance of Remote Desktop Services could be better."
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Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. Kaseya VSA is rated 7.6, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Parallels Access.
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