We performed a comparison between Kaseya VSA and SolarWinds NPM based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The solution was scalable."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"As a small IT shop, the weird feature that the VSA has that I have not found anywhere else is they have these little colored dots that tell you the status of the machine. Is it offline and powered up? Is it actively being used? Is it idle? A lot of our clients ask us to do things for them, but, of course, they don't really want us to be underfoot. So we always look for, "Hey, there's an idle machine. We can work on that one now." And to say it makes it easy, we can do that at a glance. In any other tool we've looked at, you have to go several layers deep to see if the machine is in use, and you could spend your entire day just trying to find a machine that was idle, whereas, with Kaseya VSA, you can tell at a glance."
"The most valuable part of this solution is the security features that it offers."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"The most valuable features of this solution are automation, inventory, and patch management."
"The remote support is the most valuable aspect of the solution."
"The most valuable feature of this solution is the alerts."
"The most valuable feature of this solution is the monitoring capabilities."
"I can do everything remotely, including running PowerShell scripts or performing standard updates."
"I like the tracking feature to track devices and see where they are connected. This is very practical."
"There are a lot of valuable features with SolarWinds NPM. We can receive a lot of detailed data from the monitoring that can use useful for investigations, especially when you are troubleshooting. It is very helpful. Overall it was a very good experience."
"This has helped us to monitor the availability of our routers, switches, servers, and virtual environments."
"The product covers our needs for the basic care and feeding of servers, whether they are physical or virtual."
"The initial setup is easy."
"The user interface is somewhat outdated."
"The audit and KNM tools could improve."
"I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"Sometimes, the product misinterprets the functionality of a machine."
"It's very difficult to update the third-party software on every device."
"The reporting feature in Kaseya VSA could improve by being more user-friendly. The reporting overview is too wordy or the representation can be better."
"We are looking to change away from this solution because of the documentation and the solution doesn't have enough integration in our country. The documentation is too weak."
"A feature I would ask for is for them to have this solution available for Linux systems instead of Windows."
"The evaluation time for the product is too short especially for large corporations."
"Technical support and releases are not particularly reliable."
"We'd like to see a bit more automation in the future."
"The root cause analysis and installation faults are not clear."
"The improvement would be that SolarWinds NPM thoroughly checks its patches before releasing them to the market. Better testing, alpha testing, and then releasing it to the market."
"The solution does not offer much customization so is somewhat inflexible."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews. Kaseya VSA is rated 7.6, while SolarWinds NPM is rated 8.2. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Datto Remote Monitoring and Management, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity.
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