We performed a comparison between LiveAction LiveNX and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Its analytical capability is really good."
"The alerting feature is very good because it allows you to set MOS alerts at various network junctures or data points."
"One of the valuable features is the ability to create CLI scripts on the fly to fix any issues. We were using it for QoS modeling to ensure that we were properly modeling QoS, and it basically said here is what you need to fix to get this QoS done, whether it is ACL or something else. It would either push or recommend. If you have the right credentials, you could also push. It is very good if you are a Cisco shop. It gives you reporting, latency, and bandwidth utilization for your applications, so you can do good capacity management planning. There are a lot of pieces that LiveNX can give you. It is a total NPM solution for SD-WAN."
"All in all, LiveAction LiveNX has become an indispensable tool for maintaining and improving our network's reliability and performance, ultimately supporting our organization's goal of providing timely and dependable delivery services."
"The intention and the idea of the filter is great."
"We don't have any complaints about the software. According to my team, it's a very good tool that's very intuitive."
"The product has a very good graphical interface."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The scalability of ServiceNow is good."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"ServiceNow IT Operations Management is a stable product."
"I am impressed with the tool's ability to track information in an easy way."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The only downside to this software is the price."
"Sometimes the solution does not register devices properly and that is a bug."
"They need to create a more simplified UI."
"This is a horrible solution and I think everything needs to be improved."
"The tool crashes sometimes when we try to pull reports simultaneously."
"Improved documentation and more responsive customer support can help in addressing issues faster."
"It is not as robust as other NPM solutions. For instance, there is a problem while labeling specific applications. It works well with well-known applications, but when you have to put in new applications that are not very known and set them up with names, ports, URLs, or some protocols, it is not as intuitive."
"The pricing is high."
"There is room for improvement in the stability of ServiceNow."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"The initial setup phase was hard and could be made easier."
"The solution’s licensing cost could be improved."
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LiveAction LiveNX is ranked 54th in IT Infrastructure Monitoring with 7 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. LiveAction LiveNX is rated 6.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of LiveAction LiveNX writes "Greta visual analytics and real-time monitoring but requires better documentation". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". LiveAction LiveNX is most compared with ThousandEyes, SolarWinds NPM, Cisco Secure Network Analytics, NETSCOUT nGeniusONE and Datadog, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our LiveAction LiveNX vs. ServiceNow IT Operations Management report.
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