We performed a comparison between LogMeIn Rescue and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It works with different operating systems, I can connect to a PC or Mac."
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."
"Instead of trying to walk-through a user on how to fix their computer, we just log in, do it, and move on to the next case."
"With the product, I have never had an issue with it. I have never had to look up anything or call anyone."
"The initial setup is easy. If you want the desktop program, you just download and install it."
"The ability to run it as a console when I log in. It thinks I'm there. It allows me to do file transfers. It allows me to see event logs through the utility, as opposed to having to open them on the client machine, so I can help troubleshoot unobtrusively."
"We are able to quickly and easily get clients connected to our triage techs which allows us to resolve issues much more quickly, and with little stress."
"I have technicians all over, and not everybody is an expert in all areas. They are able to bring other expertise from different locations with the click of a mouse. They can invite in other technicians, so I can have most of the technicians collaborate on the same question, and that’s really amazing."
"The most valuable feature of Microsoft Remote Desktop Services is that it scales well."
"The most valuable features are availability and security."
"The tool shares computer resources perfectly."
"The solution is scalable."
"We use it to connect to the legacy system."
"It's pretty stable."
"The technical support is good."
"Microsoft Remote Desktop Services is scalable."
"I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot."
"The billing team was poor when fixing their billing mistake and customer service was missing in action."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"They need to combine computer and mobile end-user support to be a more streamlined experience."
"The solution’s pricing could be improved."
"The user interface needs improvement."
"The training profiles could be better."
"In the next release, I would like to see better performance over slower networks, and integration with Linux, but this is something that we're going to get out of Microsoft in terms of a unified solution."
"Microsoft Remote Desktop Services could improve by having a better application for managing multiple sessions. There used to be one but they stopped supporting it."
"We had some instability during the implementation process. This has since been resolved."
"The stability could be improved."
"The stability must be improved."
"It could offer better security for enterprises."
More Microsoft Remote Desktop Services Pricing and Cost Advice →
LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 76 reviews. LogMeIn Rescue is rated 9.0, while Microsoft Remote Desktop Services is rated 8.0. The top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". LogMeIn Rescue is most compared with GoToAssist, TeamViewer, VNC Connect, LogMeIn Central and LogMeIn Pro, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, Citrix Workspace, VMware Workstation and Parallels Access. See our LogMeIn Rescue vs. Microsoft Remote Desktop Services report.
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