We performed a comparison between GoToAssist and LogMeIn Rescue based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
"Being able to transfer files quickly and easily via the remote file manager."
"I can remote reboot and know I can reconnect automatically without having to have the end user log back in again."
"With the product, I have never had an issue with it. I have never had to look up anything or call anyone."
"It is very straightforward to set up, use, install, and transfer sessions."
"If an issue happens, we're able to log in at the time that it happens and address it , so there's minimal downtime."
"No issues with scalability. It is a fairly simple model. If I wanted to add five more, I would just buy five more people and licenses, apply the program to their computers, and give them their login."
"it's very easy to use, it's very efficient."
"The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away."
"If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."
"The one big problem that I have with LogMeIn Rescue is, I use a Mac. All my technicians use PCs. I use a Mac, and the Mac agent crashes at least once a day. I have to stop it and start it again. To date, I don’t have a problem with people using PC. I think the Mac app that they have needs to be improved."
"The solution’s pricing could be improved."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"Network browsing and connecting on the LAN, because if you can't see the computers on your network, what good is the product?"
"The pricing, is a little on the high end but it's proven itself to be worth it for sure."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
Earn 20 points
GoToAssist is ranked 25th in Remote Access while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. GoToAssist is rated 9.0, while LogMeIn Rescue is rated 9.0. The top reviewer of GoToAssist writes "Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". GoToAssist is most compared with TeamViewer, GoToMyPC, Microsoft Remote Desktop Services, LogMeIn Pro and Splashtop Remote Support, whereas LogMeIn Rescue is most compared with Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central, VNC Connect and LogMeIn Pro.
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