We compared Microsoft Configuration Manager and Microsoft Intune based on our user's reviews in several parameters.
Microsoft Configuration Manager is praised for its efficient system management and robust security controls, while Microsoft Intune is highly valued for its device management capabilities and integration with broader enterprise systems. Users appreciate the flexibility in managing policies with Intune, while Configuration Manager users highlight its customizable reporting and remote access. Both products received positive feedback on customer service and support, with Configuration Manager offering competitive pricing and Intune demonstrating cost-effectiveness. Areas for improvement include enhancing user interfaces and improving software performance for both products.
Features: Microsoft Configuration Manager offers efficient system management, seamless software deployment, comprehensive inventory tracking, customizable reporting, robust security controls, and convenient remote access capabilities. Microsoft Intune provides the ability to wipe data and reset devices, excellent visibility into connected devices, integration with broader enterprise systems, control over user access to websites, and easy-to-use interfaces. Both products have their own strengths and valuable features.
Pricing and ROI: According to user feedback, both Microsoft Configuration Manager and Microsoft Intune offer reasonable pricing and flexible licensing options. Users find the setup process of Intune to be straightforward, while Configuration Manager is praised for its pricing structure and licensing terms., The ROI from Microsoft Configuration Manager was perceived as favorable based on user feedback. However, Microsoft Intune demonstrated positive ROI with effective cost management, increased productivity, secure device management, streamlined workflows, and seamless integration with existing systems. Users highlighted significant time savings, enhanced user experience, and improved security measures, making Microsoft Intune a valuable investment.
Room for Improvement: Microsoft Configuration Manager could benefit from enhancing its user interface, navigation, and layout to streamline tasks. It should also improve reporting, alerting, integration with third-party apps, and device compatibility. On the other hand, users suggest that Microsoft Intune should focus on improving its user interface, speed, performance, customization options, and troubleshooting features.
Deployment and customer support: Based on user feedback, the duration required to establish a new tech solution with Microsoft Configuration Manager can vary widely. Some users spent three months on deployment, while others spent a week on setup. However, for Microsoft Intune, some users spent three months on deployment and an additional week on setup, while others spent a week in total for both phases., Microsoft Configuration Manager's customer service is highly praised for its helpfulness and responsiveness, while Microsoft Intune's support is commended for prompt assistance and knowledgeable staff. Both offer reliable and dependable support.
The summary above is based on 127 interviews we conducted recently with Microsoft Configuration Manager and Microsoft Intune users. To access the review's full transcripts, download our report.
"It lets you know what your infrastructure is like and what state you are in."
"It does the job and meets our needs. With everybody working remotely these days, we are using this solution to deploy everything. The deployment of PCs is easy."
"Valuable features include configurations enforcement, compliance data gathering, and deployment of a standardized OS."
"The main, clear valuable feature is updating the latest, patches and updates from Windows. This is the main feature we really utilize a lot."
"The most valuable feature of Microsoft Endpoint Configuration Manager is the software deployment. Additionally, Microsoft integrates most of the other solutions well with one another."
"This solution captures all the devices in our infrastructure."
"The initial setup is straightforward and not too complicated."
"The most valuable feature of this solution is its ability to deploy patches to nearly all applications."
"By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home. We have installed Intune to control the user's environment minimizing the chances of any hacking."
"The most valuable feature of Intune is the central dashboard for compliance and policy management."
"Intune is effective because of the configuration management and endpoint security it provides. The graphical interface makes it easier to configure and deploy devices."
"Remote Wipe and Autopilot is one of the best features."
"We have one MDM that works with Windows, iOS, and Android."
"The Microsoft Windows Autopilot and Defender policies are the most valuable features of this solution."
"Compliance and the policies that can be set are the most valuable features."
"The most valuable features in Microsoft Intune for me are application deployment, Defender deployment, and asset management."
"On some hardware, we'd like an easier way to get peripherals attached."
"As far as load balancing across, they don't have that support yet, so that you can actually build multiple primaries and have it load balance across. They don't have any of that functionality yet. That would be a nice feature, to scale that way."
"With Microsoft Premier Support, you get what you pay for. There's Third Tier Support that you pay for. If you pay for that, you get excellent support, and if you don't pay for that, then you get the less experienced staff."
"The assets have reached their end-of-life, and patching them is a complex and laborious task. It would be highly advantageous if there were an integrated solution that provided distinct options for each end-of-life asset, streamlining the process and facilitating comprehension."
"The time the solution takes for updating systems could be quicker. For example, the system information status is not updating as it should. Additionally, the database synchronization querying is slow and could be improved."
"It would be nice to have everything in one place. Now they have Intune for the desktops and SCCM to handle their servers."
"The cost of the product can be improved."
"The tool's deployment can be cumbersome."
"Intune's third-party patch management could be better. It should be easier for the average system admin to keep non-Microsoft applications updated."
"In terms of what can be improved, I am looking for better enhancements regarding Apple management, not only on the mobile device, but also on the laptop."
"They should make it easier to order it, however, that's generally true for everything from Microsoft."
"Reporting needs improvement."
"There is room for improvement, particularly in terms of compatibility, extending beyond the well-known major brands."
"More integration with monitoring tools is needed."
"It needs certificate provisioning for S/MIME purposes."
"Lacking ability to leverage more iOS device management internally."
More Microsoft Configuration Manager Pricing and Cost Advice →
Microsoft Configuration Manager is ranked 2nd in Configuration Management with 78 reviews while Microsoft Intune is ranked 3rd in Configuration Management with 165 reviews. Microsoft Configuration Manager is rated 8.2, while Microsoft Intune is rated 8.0. The top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Tanium and AWS Systems Manager, whereas Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, Microsoft Entra ID and Microsoft Purview Data Governance. See our Microsoft Configuration Manager vs. Microsoft Intune report.
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