We performed a comparison between Microsoft Dynamics CRM and Sage CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This is a scalable solution."
"The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365."
"One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable."
"When you have a vanilla, straightforward version, it is easy to use."
"Microsoft Dynamics CRM has plenty of valuable features."
"Multifeatured CRM software with good stability and scalability."
"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
"I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."
"The part I like the most is the reporting."
"The solution's technical support is fast to respond."
"It has been helpful for opportunity management and lease management."
"The Sage Accpac solution has definitely been the most valuable because the finance features are excellent."
"We have found the solution to be stable."
"Sage CRM is flexible, customizable, and user-friendly."
"The most useful aspect of Sage CRM is the capability to keep track of each staff member's communication and bill processing activities. The ability to track both customers and employees is a useful tool."
"There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use."
"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."
"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."
"The solution could have better dashboards and the Microsoft operating system could be more intuitive."
"The mobile side of the product doesn't look that great right now."
"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized."
"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."
"Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket."
"The scalability of this solution depends on whether you have a team that can configure it for scale."
"From an improvement perspective, the ability to make modifications to the product needs to be more user-friendly."
"With regards to monitoring the transaction with alerts, it could be better."
"Sage CRM doesn't have a dashboard for dynamic reporting."
"Its user interface could be better."
"I would like Sage to improve their UI."
"Sage CRM would benefit from improving its interaction with email communication sites and social media platforms in order to gather more leads."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Sage CRM is ranked 20th in CRM with 7 reviews. Microsoft Dynamics CRM is rated 7.8, while Sage CRM is rated 7.8. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Sage CRM writes "Useful employee and client monitoring, reliable, and good online support database ". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Sage CRM is most compared with Oracle CX Sales. See our Microsoft Dynamics CRM vs. Sage CRM report.
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