We performed a comparison between Microsoft Dynamics CRM and Zoho Desk based on real PeerSpot user reviews.
Find out in this report how the two CRM Customer Engagement Centers solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."
"The most valuable feature of Microsoft Dynamics CRM is its ease of use."
"The Outlook calendar has been very helpful for us."
"The initial setup is very easy."
"Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger."
"I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."
"The solution is scalable."
"The most valuable feature in Microsoft Dynamics CRM is funneling."
"The ticketing feature is very easy to use, compared to other systems."
"The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us."
"The product is quite stable."
"The tool has made support very flexible and strong. We can use chat boxes and auto-responses. If someone creates a ticket, it will be created in Zoho Desk's ticket module. We can get emails and respond to them within the product. We don't need a support email product to manage emails. We can easily manage it within Zoho Desk. The tool's interface is good since it updated the layout three months ago and the current interface is more effective."
"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."
"It is a scalable platform."
"The solution doesn't have any bugs."
"The product has a lot of features."
"Better integration would be an improvement."
"Microsoft Dynamics CRM would be far superior if it had an analytical dashboard and AI-based systems."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized."
"Microsoft Dynamics CRM is operational enough, in terms of frequency, but an area for improvement would be its dashboard. Currently, it's widget-like, so hopefully, it could be improved, particularly to allow you to create a custom dashboard using a query. A custom dashboard would make the solution better and is an additional feature I'd like to see in the next release of Microsoft Dynamics CRM because right now, it only has a default dashboard, but maybe my account has limited access, so I can only see the default version of the dashboard."
"The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."
"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."
"The price of Microsoft Dynamics CRM could improve."
"Sometimes, the solution has some email issues in a new data center."
"The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement."
"The solution could improve its stability and scalability."
"As per customer requirements, it may have some limitations."
"There is room for improvement with the pricing."
"The solution should provide an option to autofill some values while creating tickets."
"It could be easier to link Zoho Desk and Outlook."
"The solution urgently needs improvement in the display's night mode. When we use the system for a long time, it's very stressful for our eyes. I also need to see improvements that can help to find the assets under a previous owner."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while Zoho Desk is ranked 6th in CRM Customer Engagement Centers with 19 reviews. Microsoft Dynamics CRM is rated 7.8, while Zoho Desk is rated 8.4. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshservice and Freshdesk. See our Microsoft Dynamics CRM vs. Zoho Desk report.
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