We performed a comparison between Nagios XI and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of Nagios XI is customization. We can customize based on our requirements. We can do modifications and implement a lot of scripts. Additionally, it is easy to use."
"BPI: It allows defining peripherals to map business criticality for efficient monitoring, as required."
"Though I downplayed the administrative NCC GUI, this is by far the strongest aspect of the Nagios XI product."
"The most useful aspect of this solution is the ability to customize it for the client agent."
"The dashboard allows you to see what's going on in the overall system."
"It's great for monitoring IT services infrastructure."
"Nagios allows us to configure any device so that we can send pager alerts when people don't have access to emails. It also allows us to schedule downtime and maintenance."
"Nagios XI is stable."
"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."
"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"It is a stable solution...The initial setup of the product is straightforward."
"It has given us an understanding of each layer from a server application."
"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."
"They have a very good network in the infrastructure of Discovery."
"It's a single system of record and it captures the relationships."
"The technical support is variable - sometimes I get answers, but most of my tickets go unanswered."
"The product's stability could be even better."
"The product uses the backend as Perl and could be modified to a more lightweight solution like what's being offered by other vendors."
"Open-source software is usually not user-friendly."
"I would like a much easier GUI so that I can delete events and logs, which will free up a lot of space."
"They need more documentation for the plugins."
"The interface could be more user-friendly."
"The way Nagios displays information isn't easy for a new user to understand. It's not intuitive enough. You need to read some tutorials or be trained to understand what it's displaying. Also, I think it needs more features to improve network visibility because there are some things you can't detect."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"ServiceNow Discovery should improve its cloud capabilities."
"They can expand on the plugins for some of the other tools."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."
"ServiceNow is very costly."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
Nagios XI is ranked 5th in Server Monitoring with 54 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 38 reviews. Nagios XI is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of Nagios XI writes "Great for monitoring IT services infrastructure with nice tools and helpful notifications". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Nagios XI is most compared with Nagios Core, Zabbix, PRTG Network Monitor, Wireshark and Icinga, whereas ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, ScienceLogic and Axios assyst. See our Nagios XI vs. ServiceNow Discovery report.
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