We performed a comparison between New Relic and Prometheus based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic provides detailed application information, accurate alerts, and is easy to use. Although Prometheus is praised for its flexibility and integration, it lacks a user-friendly UI and query language. New Relic offers good technical support and a simple interface. It is noted that their pricing structure may be a disadvantage, but some users have seen a positive return on investment.
"End-user Synthetics and monitoring are very good."
"The stability of New Relic APM is very good."
"The initial setup is straightforward. It is easy to track and easy to follow."
"The integration and configuration of New Relic is straightforward and easy."
"The VPN is one of the solution's most valuable features for us."
"The alert mechanism is quite accurate when something goes wrong in your system. For example, if you have hundreds of APIs on your server, and any of the APIs is not performing well, you get an alert. When there is a drop or change in the threshold value, the beauty of New Relic is that within a fraction of seconds, all the stakeholders who are configured in the New Relic system will get an alert. That's one good thing."
"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."
"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."
"It is an efficient solution."
"The dashboard is very valuable."
"The good thing is it integrates well with the Grafana dashboard. It comes with a UI where you see everything as a graph."
"The most valuable features of the solution are metrics scraping capabilities and the open source community and support."
"The most valuable feature of Prometheus is the ease of pulling the metrics."
"The solution can be deployed in thirty minutes."
"The best thing about Prometheus is its integration."
"It is highly valuable as it serves as the foundation for our infrastructure monitoring tools."
"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"The solution must provide better support for Azure Web Apps service."
"In the next release, I'd like to see a better pricing structure."
"It would help customers if there were an on-premises version available."
"I would like an infrastructure network that provides real-time views, showing the issues."
"The solution only supports the cloud platform and not on-premises."
"If you are not quite technical, it can be pretty hard to understand the way it works and how to query data in Prometheus."
"The setup process could be more straightforward."
"Prometheus can definitely improve its visualization. For example, the matrices represented in Prometheus do not have a very good visualization on their dashboard."
"The setup could be made easier for new users because it requires a bit of advance knowledge or experience."
"A slight alteration to the user interface should be made to increase efficiency and streamline the process. Currently, we are utilizing Prometheus to gather and compile metrics and then utilizing Grafana to display them in the form of a graph. However, I believe that Prometheus has the capability to handle both of these tasks on its own, with perhaps the addition of a supplementary plugin. By doing so, the need for utilizing two separate applications will be eliminated."
"The interface is not particularly user-friendly and that could be improved."
"They could provide efficient logs in terms of clarity and ease of access similar to Datadog’s paid version."
"The product must improve its documentation."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews while Prometheus is ranked 9th in Application Performance Monitoring (APM) and Observability with 32 reviews. New Relic is rated 8.6, while Prometheus is rated 8.4. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Prometheus writes "A very flexible open box that can be used vastly to do anything you need". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas Prometheus is most compared with Azure Monitor, Dynatrace, Sentry, AWS X-Ray and ITRS Geneos. See our New Relic vs. Prometheus report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.