We performed a comparison between Notion and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Knowledge Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the high level of customization in Notion."
"The product is easy to use and has good responsiveness."
"The product is easy to use and has good responsiveness."
"Notion is a great tool for note-keeping and note-sharing."
"The initial setup is easy."
"We can install it on mobile phones, making it feasible to manage productivity."
"The most valuable feature of the solution is its flexibility...The initial setup of Notion is easy."
"The product has a valuable feature for databases. It has a table and a calendar view and saves various documents in the system."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"Zendesk Support has a lot of good APIs."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"We rarely had issues with Zendesk."
"The initial setup is simple and straightforward."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"One area for improvement in the solution is the absence of integrated charts."
"The linked view of database, along with the sharing and permission settings, are areas with shortcomings in the solution that need improvement."
"Notion's UI needs improvement."
"There could be an automation feature included in the product."
"It is complicated to connect Notion with external systems."
"The product could be integrated with external platforms."
"Adding more color options to the application would enhance its usability and flexibility, allowing users to better customize their content"
"There could be an automation feature included in the product."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."
"The dashboard could be better."
"You couldn't give administrative access to new hires."
"It needs to improve in terms of its flexibility, price, and installation."
"The support team is time-consuming, and they don't find the answer to our problem."
"It wasn't easy to set up so we're only using a third of all of the features,"
Notion is ranked 5th in Knowledge Management Software with 8 reviews while Zendesk is ranked 2nd in Knowledge Management Software with 57 reviews. Notion is rated 8.0, while Zendesk is rated 8.2. The top reviewer of Notion writes "Highly-recommended and customizable solution for extensive data management". On the other hand, the top reviewer of Zendesk writes "Stable tool, making it reliable for handling tasks but difficult initial setup". Notion is most compared with Bitrix24, Microsoft Project and Wrike, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Notion vs. Zendesk report.
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