We performed a comparison between Oracle CRM and SugarCRM Platform based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"It is very simple."
"Oracle CRM accommodates client needs, potentially reducing licensing costs with a pay-as-you-go approach. It also allows for the standardization of processes and reporting, which is important for our organization. Additionally, integration through APIs improves connectivity."
"Case management, incident management, and request management features are valuable."
"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."
"The product is straightforward to set up. There's no difficulty."
"During the demos, Oracle CRM's natural language search feature stood out to me. It departs from the traditional menu-based options, making searches more intuitive. Another significant feature is their Common Data Platform. Including an accounting package as part of the full platform was also appealing."
"The most valuable feature is relation capability, which allows us to relay customers with invoice orders."
"The most valuable features of Sugar Enterprise are the exports of graphics, statuses, complaints, and tasks."
"The most valuable features of the SugarCRM platform include its flexibility in customizing fields, layouts, and dashboards."
"The most valuable aspect of this solution is its low cost."
"It works well with Jira. You can customize it to fit your needs."
"We noticed that sometimes it can be slow, and then we have to refresh the whole system."
"The initial setup is complex, it could be improved to be more simplified."
"The data visualization should be better in Oracle CRM."
"Oracle CRM can improve integration and performance."
"The product's UI lags, and with all the new technologies, it is not quick enough to adopt them."
"The licensing is expensive."
"The configuration requires a lot of technical intervention."
"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."
"In the next release, I would like to see personalization of information about customers or specific businesses or opportunities."
"Sugar Enterprise could improve by removing bugs and glitches. For example, a comment was made but in the comment section, it was never displayed. However, the problems we faced might not be the fault of the solution."
"You cannot include all your entities under one instance at the moment."
"I would like to see more integration on a mobile platform in the next release."
"While it is already user-friendly, a slight enhancement in UI design, especially in terms of color combinations, could make the platform more visually appealing and comfortable to use."
"It lacks customization, and this is the main reason that we are switching to a different solution."
Oracle CRM is ranked 7th in CRM with 35 reviews while SugarCRM Platform is ranked 24th in CRM with 11 reviews. Oracle CRM is rated 8.0, while SugarCRM Platform is rated 7.0. The top reviewer of Oracle CRM writes "The solution is easy to deploy, scalable, and stable". On the other hand, the top reviewer of SugarCRM Platform writes "User-friendly and allows for creating your own modules". Oracle CRM is most compared with Siebel CRM, SAP CRM, Microsoft Dynamics CRM, Amdocs CRM and Salesforce Sales Cloud, whereas SugarCRM Platform is most compared with Salesforce Sales Cloud. See our Oracle CRM vs. SugarCRM Platform report.
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