We compared Oracle CRM and Siebel CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle CRM is highly regarded for its user-friendly interface, extensive features, and adaptable functionality. Users like its accurate forecasting reports and effective organization. Siebel CRM is known for its strength and adaptability. Users like its ready-made industry verticals and comprehensive workflows.
Room for Improvement: Oracle CRM could improve its dashboards by adding more data visualization options. Users would also like to see better integration, customization, and mobile functionality. Siebel CRM users say could be simpler and more customizable customization guidance, user interface, mobile app, support, backend performance, and cost reduction.
Service and Support: User opinions on Oracle customer service vary, with some noting slow responses and inconsistency. Some customers appreciated Siebel’s advanced support, while others were dissatisfied with slow response times and had difficulty contacting the support team.
Ease of Deployment: Setting up Oracle CRM can be easy or challenging, depending on a user’s environment and other factors. Users have reported that the initial setup process for Siebel CRM is challenging.
Pricing: Oracle CRM is a premium solution aimed at top companies, so it may be too pricey for SMEs. Customers find the setup cost of Siebel CRM to be expensive and a cause for concern.
ROI: Oracle CRM has a range of advantages, but users have provided limited feedback about its return on investment. Siebel CRM provides distinct features that are not found in other CRMs, resulting in a favorable return on investment.
Comparison Results: Users like Oracle CRM's slick interface and adaptability. The solution also earned high marks for its sophisticated forecasting. However, the product’s hefty price tag may be too much for smaller companies, and Oracle’s support has received spotty reviews. Siebel CRM is highly regarded for its versatility and ability to accommodate a diverse user base. At the same time, it’s also criticized for its complicated setup, and users say it’s difficult to navigate.
"The solution is smooth, easy to use, easy to customize and it has many features. Plus, there are regular updates."
"The product is straightforward to set up. There's no difficulty."
"Oracle CRM integrates seamlessly because it's an end-to-end solution."
"It is one of the most proficient CRM tools out there. It is comprehensive and scalable. It covers most of the CRM activities, business lines, and business requirements."
"We are able to take back control of our client sales information and analyze it for the future to improve."
"Oracle CRM is a versatile solution with many features and functionalities that makes it a suitable solution for many different business use cases."
"Case management, incident management, and request management features are valuable."
"The forecasting reporting section was the most useful."
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"The solution is scalable."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"Siebel CRM has a strong database model, workflow and integration tools."
"The flexibility is very good."
"The solution's order management pack is quite fantastic."
"Improvements could be made in automating certain tasks, such as automatically notifying me via email when a customer has signed off on a proposal. Some of these features require payment, but including them in the basic package for smaller companies would be beneficial."
"An improvement would be to lower the price of the license."
"I would like to remove all manual work and get the benefits of the function that Oracle provides without any manual interference or paperwork."
"Our infrastructure is set up for an on-premises deployment of this solution and I am concerned that the online deployment that we are moving to will not perform as well as our current on-premises storage systems. It could cause some problems, such as latency delays."
"The one thing that I hate about it is when you pay for services for a certain amount of time, the service ends just before it should be over. For example, I may pay for a month of service, but it will tell me the service is over before the month ends."
"The product is complicated to use for new users."
"I'd like to see more feature enhancements."
"The cost can be a bit more expensive compared to other options."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"The solution itself is very heavy."
"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."
"The documentation needs to be improved."
"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."
"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."
Oracle CRM is ranked 7th in CRM with 35 reviews while Siebel CRM is ranked 5th in CRM with 17 reviews. Oracle CRM is rated 8.0, while Siebel CRM is rated 7.8. The top reviewer of Oracle CRM writes "Typical configuration, no customization needed and quick to deploy". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". Oracle CRM is most compared with SAP CRM, Microsoft Dynamics CRM, Amdocs CRM, Salesforce Sales Cloud and Oracle Eloqua, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CX Sales, Salesforce Sales Cloud and Oracle Fusion Service. See our Oracle CRM vs. Siebel CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.