We compared Siebel CRM and Oracle CX across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Siebel CRM is known for its strength and adaptability. Users like its ready-made industry verticals and comprehensive workflows. Oracle CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management.
Room for Improvement: Siebel CRM users say could be simpler and more customizable customization guidance, user interface, mobile app, support, backend performance, and cost reduction. Oracle CX Sales could improve its account portfolio management and mobile application.
Service and Support: Some customers appreciated Siebel’s advanced support, while others were dissatisfied with slow response times and had difficulty contacting the support team. Oracle CX Sales has been criticized for its poor support.
Ease of Deployment: Users have reported that the initial setup process for Siebel CRM is challenging. Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable.
Pricing: Customers find the setup cost of Siebel CRM to be expensive and a cause for concern. Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered.
ROI: Siebel CRM provides distinct features that are not found in other CRMs, resulting in a favorable return on investment. Oracle CX Sales users have provided no feedback on its ROI so far.
Comparison Results: Siebel CRM is highly regarded for its versatility and ability to accommodate a diverse user base. At the same time, it’s also criticized for its complicated setup, and users say it’s difficult to navigate. Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service.
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"It covers sales very well."
"The lead and opportunity management features are valuable."
"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."
"the Oracle CX Sales Eloqua module is very useful."
"The analytics features in Oracle CX Sales are good."
"Stability depends on the implementation, but overall, it's quite high."
"The integration with other systems is easy."
"Siebel CRM is the number one CRM product in the world."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"The solution is scalable."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"The solution's order management pack is quite fantastic."
"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"They've been lacking in creating customization from scratch and in sales."
"The interface of Oracle CX Sales could be more user-friendly."
"The tool must allow developers to check logs."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"They could provide more integrated AI features as part of the platform rather than as a separate offering."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"Support is very poor."
"It is difficult to set up."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"The user interface, mobile application, and support could be improved."
"The documentation needs to be improved."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."
Oracle CX Sales is ranked 14th in CRM with 14 reviews while Siebel CRM is ranked 6th in CRM with 17 reviews. Oracle CX Sales is rated 7.6, while Siebel CRM is rated 7.8. The top reviewer of Oracle CX Sales writes "Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". Oracle CX Sales is most compared with Salesforce Sales Cloud, Microsoft Dynamics CRM, Oracle Fusion Service, SAP CRM and NetSuite CRM+, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Salesforce Sales Cloud and Oracle Fusion Service. See our Oracle CX Sales vs. Siebel CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.