We performed a comparison between Oracle Fusion Service and Pega Robotic Process Automation based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM."The solution changes the way clients work to make it easier and faster."
"The most valuable feature of the solution is that customers can easily understand it."
"The service management features are valuable."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"Oracle Fusion Service offers good efficiency."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Pega is very mature. It's very old. They have grown with time, and they have learned. Other robotic process automation solutions are basically focused on only doing the automation, whereas Pega also gives you a workflow system so that you can create a workflow."
"It was very smooth and very seamless to create automations."
"The workflow system is very intuitive."
"It helped cut short the release cycle by almost 40% compared to the previous solution."
"The solution's automation handling capability has positively impacted the overall automation process in my experience."
"The tech support is highly available and there is plenty of online training available."
"The most valuable aspect for myself was access to the .net framework. If I couldn't figure something out using the objects that they had provided, I could bring in the .net objects and do so using similar logic that I would in a .net or C sharp coding language. Having that familiarity was helpful."
"We have a very large operational team and we are able to avoid mistakes and ensure accuracy and speed using Pega."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"The product's initial setup phase was very difficult."
"The UI experience needs refinement to enhance user-friendliness."
"The product's option to upload payroll data doesn't work seamlessly."
"Lacks the ability to deploy custom code for customization."
"The user experience has to be much better."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"In Pega, the UI has to be improved because that is the most challenging area that most of our customers ask for because we have to depend on some other React JS or some other tool to bring that kind of UI experience. So, there is a lot of room for improvement in terms of UI and UX."
"I would like to improve the tool's integration features and stability."
"I would like to see an enhanced auditing feature included."
"The way integration classes are created could be improved."
"Pega has a no-code low-code environment. We do everything based on established rules. You kind-of have to learn how all their rules work and how it works for robotics before you can use the solution effectively."
"The ease-of-use could be improved."
"The OCR capabilities of the solution could be improved."
"Pega Robotic Process Automation scalability is too low."
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Oracle Fusion Service is ranked 10th in CRM with 30 reviews while Pega Robotic Process Automation is ranked 10th in Robotic Process Automation (RPA) with 22 reviews. Oracle Fusion Service is rated 8.6, while Pega Robotic Process Automation is rated 7.6. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Pega Robotic Process Automation writes "Great for UI creation, helpful support services, and reliable". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Sales Creatio and Salesforce Service Cloud, whereas Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Pega CRM.
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