We performed a comparison between Pandora FMS and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This solution has screens that are easy to understand and provide a wealth of information."
"The network monitoring and configuration within this solution is very good."
"This product has allowed us to identify and correct certain issues that were affecting our solution."
"The solution has good dashboards and graphics."
"Thanks to this software and to the work of the support team, we have everything under control."
"I like this solution a lot because it has a very large Hispanic community and the platform looks very friendly."
"The monitoring system within this solution is very good. It is easy to use and navigate, and makes issue alarms easily viewable."
"We are able to control our business with this all-in-one monitoring tool."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"It is flexible. You can tune it, more or less, as you want."
"The asset management tools are very valuable."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"It helps streamline management and processes."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"I like the solution mostly for CMDB discovery."
"I like the tool's discovery feature."
"We would like to see improvement in the mainframe integration that this solution is capable of."
"I find that this software is resource heavy, and demands a lot of processing capacity."
"When it comes to the definition of local Software Agents for the first time in the open-source version, it can become very tedious."
"We would like the real-time monitoring of an interface to be improved within this solution."
"In the future, we may have double the number of devices, and we do not want to have any issues with performance in the data display."
"This solution requires proper training to get 100% out of it."
"Improvements are needed for server and network discovery, including service-based discovery."
"Their support is good, but it is just online communication. It would be great to be able to just call someone and talk to them instead of always writing. It works well for me because I am a decent communicator in email, but some people might find it difficult to describe in a written fashion and communicate with them that way. There is a learning curve to the interface, but once you get used to it, it is actually very powerful. They have a lot of options, but people struggle with the interface. They've improved it though, and it is getting better. They need to keep improving the learning curve to help buy-in. I'm the guy that manages it, so I'm comfortable with it. They can refine the upgrade agents to be easier. They can also do more refinement in end-user usability because not everyone is strong technically, and people who aren't strong technically might be averse to the product, even though it has come a long way. It has a complete GUI and everything."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The product needs to add a workflow insight tool."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"I would like more manual issues to have automated report-facing options."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
More ServiceNow IT Operations Management Pricing and Cost Advice →
Pandora FMS is ranked 26th in IT Infrastructure Monitoring with 22 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Pandora FMS is rated 9.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Pandora FMS writes "The open architecture is easy to extend and enhance". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Pandora FMS is most compared with Zabbix, Wazuh, PRTG Network Monitor, Nagios XI and Centreon, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Pandora FMS vs. ServiceNow IT Operations Management report.
See our list of best IT Infrastructure Monitoring vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.