We performed a comparison between SAP SuccessFactors and UKG based on real PeerSpot user reviews.
Find out in this report how the two Cloud HCM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a scalable solution."
"The performance and goal management is good, and it has a fairly detailed employee central."
"It has a global database, and it is globally accessible. By using this solution, we have moved away from paper, which is a big step for us."
"SAP SuccessFactors is stable, we have not found any bugs or glitches."
"It's very user-friendly."
"We use the cloud version to maintain all the employee records, payroll, etc. We use everything that comes with the HR suite."
"The most valuable features of the solution are GUI and OData API."
"SAP SuccessFactors is one of the most robust platforms in the world today. For a unique global company, they need a platform that is compliant, such as GDP compliant in Europe. The solution delivers high quality in their core HR IS system which is called Employee Central. The system is one of the strongest and sturdiest modules that are in existence in the world."
"The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit."
"I have found the most valuable feature to be business intelligence and Cognos reporting."
"The fact that I can see the whole HR information in a single point is valuable. There is a unified view of everything, which is good. Previously, we had many different systems for each part of the information. Now, it is all centralized. It is very good."
"The tool improved employee onboarding efficiency, especially in healthcare, where timely onboarding is crucial. This change directly impacted retention rates positively. It was a massive project that involved various teams working together. It took about a year to revamp the entire process and ensure compliance. However, once implemented, it improved employee satisfaction by saving them two whole days in the onboarding process."
"I like UKG's integration."
"The solution's UI is good. Also, it is very easy to use."
"UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis."
"We use the tool for various functions, including payroll, HR, recruiting, onboarding, and workforce management. We've implemented all these modules across all the clients I've worked with."
"The stability could be a bit better."
"The reporting tool is not as good as IBM Cognos which is very, very powerful."
"The product doesn't have a modernized look and is not very user-friendly like other products."
"We would like to see improvement in the initial launch of the product, as it is currently quite slow."
"Language settings in the solution need to be improved."
"he user interface could be improved."
"SAP SuccessFactors is working on making beneficial changes but they are not fast enough. They can improve by making the improvements or updates quicker. Additionally, the user interface could improve, it is not something you want to return to when compared to a solution similar to Instagram."
"SAP SuccessFactors' pricing structure could be improved."
"I would like to see more functionality in the next release to be able to get hours and dollars per calendar month rather than just by payroll in the Business Intelligence reports."
"Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports."
"The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself."
"The tool needs improvement on the configuration side."
"The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother."
"One area where UKG could improve is in its ability to understand its own competency and then work hard to improve it."
"I would like the capability to use UKG as a single platform without the need to alternate between systems."
"UKG has complex clock-in and clock-out features. It changes things too often, and it feels like the tool is constantly changing things without testing before implementing changes in production. Additionally, it doesn't communicate these changes very well."
SAP SuccessFactors is ranked 1st in Cloud HCM with 90 reviews while UKG is ranked 5th in Cloud HCM with 119 reviews. SAP SuccessFactors is rated 7.8, while UKG is rated 8.0. The top reviewer of SAP SuccessFactors writes "Offers many useful modules and integrations, and helps companies adhere to best practices". On the other hand, the top reviewer of UKG writes "A solution with the capability to integrate seamlessly with other third-party applications". SAP SuccessFactors is most compared with SAP HCM, Workday, Oracle HCM Cloud, PeopleSoft and Cornerstone Learning, whereas UKG is most compared with Workday, PeopleSoft, SAP HCM, Dayforce HCM and Saviom Resource Management. See our SAP SuccessFactors vs. UKG report.
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