We compared SentinelOne Singularity Complete and VirusTotal based on users' reviews in six categories. We reviewed all of the data and you can find the conclusion below.
Features: SentinelOne Singularity Complete is praised for its dependable threat prevention and ability to reverse ransomware file encryption. VirusTotal is highly praised for its extensive global malware information database.
Room for Improvement: SentinelOne could improve its automation, machine learning, and AI capabilities while improving reporting and integration. VirusTotal users want more automation capabilities and improvements in the solution’s look and feel.
Service and Support: Customers have been pleased with SentinelOne’s customer service. Reviews highlighted the support team’s responsiveness and efficiency. Users say that VirusTotal’s technical support, but customers would like faster case resolution.
Ease of Deployment: Users find the initial setup for SentinelOne Singularity Complete to be quick and painless, with helpful support from the vendor team. The setup process for VirusTotal was relatively easy and can be completed in a few days.
Pricing: Some reviewers thought SentinelOne Singularity Complete is reasonably priced and competitive, while others say it’s costlier than many alternatives. VirusTotal is generally considered to be a cost-effective solution.
ROI: SentinelOne Singularity Complete yields an ROI by saving money and protecting against ransomware attacks. Other users noted its valuable dashboard data and low CapEx requirements. VirusTotal has a positive ROI.
Comparison Results: SentinelOne Singularity Complete is considered a comprehensive, dependable solution with advanced features, such as the ability to reverse ransomware encryption. Users also praised its painless setup process and responsive customer support. At the same time, Singularity Complete received mixed reviews for pricing. Users also asked for better reporting and AI/ML capabilities. VirusTotal is considered a cost-effective solution that's easy to set up. However, some users complained about slow response times from technical support.
"Our clients have been able to survive a ransomware attack without even knowing that they had had files encrypted and automatically rolled back - even their Point of Sale (POS) system did not miss a beat and the business continued as normal without interruption."
"The threat detection and prevention capabilities are valuable, providing development programming support that enables us to perform fair investigations."
"I really like the storyline feature."
"The ability to quickly and easily identify threats on our machines is valuable. The fact that it protects the environment as a whole is also valuable. They have the ability to identify network nodes, and they have Ranger as a component of the solution that allows us to see the whole picture. We can see on what we have SentinelOne and on what we do not."
"The fact that SentinelOne is actively looking for threats and runs them against the hash on the Internet to determine if they are malicious or not, is what takes it to the next level compared to other antivirus products."
"Having the capability to gain insights across our network, observe all our machines, and have a centralized view of what's protected and where things are is incredibly advantageous."
"The deep visibility feature is valuable. It is helping enrich our IR team in their investigations."
"We collect a lot of telemetry from Singularity Complete."
"The most valuable feature is the worldwide malware information database."
"The product is easy to use with coding, such as Python or Java, via its API."
"With VirusTotal, I can check for any hash, malware, file, domain, IP URL, or malicious URL, and Kaspersky stays clean."
"It can scan the dark web and find if an email ID has been compromised. This is another area that we have not explored yet."
"The previous vendor had a lot more features and capabilities under the license. For example, I lost DLP as Sentinel One does not have DLP."
"They have tiers of support like most companies do. For the first three years, we had the top tier of their support and we would get a response from a technician quickly. We didn't have many things we had to ask of them. They would be very quick. We are now one tier down from that. The SLA for us is no longer within an hour or two. It's within half a day or something like that. As far as if I do ask a question of them, it is a little slower than what it used to be. I understand that we're at a lesser tier, but sometimes it feels like that could be a little better. I have to preface that by specifying that we're no longer paying for their top tier support."
"One of the things they could do is extend the product range to include Android and iPhone so that you could have the app on your phone as well. There is probably something going on there with that, but that's something that they're lacking at the moment. For instance, if I was to have to recommend a client to protect their phone, I'd have to recommend Norton or something else. I don't have an answer within the SentinelOne solution."
"It's good on Linux, and Windows is pretty good except that the Windows agents sometimes ask for a lot of resources on the endpoints. That could be in the fine-tuning for scanning. In Mac, they are complaining about the same problems, that it's using a lot of resources, but that could also be that we have to configure what it is scanning and what it should not scan. Currently it scans everything."
"SentinelOne should include Ranger Pro out of the box with Singularity Complete."
"SentinelOne's customer service has room for improvement."
"Their documentation could afford to be a little bit better communicated. A lot of times we have to look at things in the knowledge base, and much of that could be communicated better, but that would probably be the only thing that needs to be improved."
"The only concern we have is that there are a few features that were not readily available."
"VirusTotal is hard to understand because you need to know Google Docs to create queries, and it doesn't have documentation for that."
"The platform could improve in the areas of endpoints and networks."
"VirusTotal has predefined reports, but there is a lot of manual effort involved."
"I would like to see an improved user interface and some automation."
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SentinelOne Singularity Complete is ranked 2nd in Anti-Malware Tools with 177 reviews while VirusTotal is ranked 7th in Anti-Malware Tools with 4 reviews. SentinelOne Singularity Complete is rated 8.8, while VirusTotal is rated 8.8. The top reviewer of SentinelOne Singularity Complete writes "Provides peace of mind and is good at ingesting data and correlating". On the other hand, the top reviewer of VirusTotal writes " Helps businesses collect threat data while keeping privacy in mind and apable of detecting, blocking, and removing viruses and malware". SentinelOne Singularity Complete is most compared with Microsoft Defender for Endpoint, Darktrace, CrowdStrike Falcon, ThreatLocker Protect and Datto Endpoint Detection and Response (EDR), whereas VirusTotal is most compared with Microsoft Defender for Endpoint, Cuckoo Sandbox, MetaDefender, Recorded Future and ReversingLabs. See our SentinelOne Singularity Complete vs. VirusTotal report.
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