We performed a comparison between ServiceNow Discovery and SolarWinds Server and Application Monitor based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"It has given us an understanding of each layer from a server application."
"This solution provides excellent insights."
"One highly valuable aspect is the use of service accounts, which automates the process of identifying underlying nodes and associated assets."
"We mostly use the solution's ITSM and ITOM capabilities in most workflows."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"I'd rate technical support at eight out of ten. They are helpful and fast."
"The solution is great for monitoring. If something is going wrong, we can immediately find the root cause."
"Hardware health: It allows for proactive monitoring of the hardware health and is a game changer."
"Identifying the problem statement is easy."
"I am impressed with the tool's AppStack feature which mainly helps us in the identification process. This feature can give an overview of the fault and help us identify the issues for performance degradation. Instead of looking at multiple places, we can look at a single place to identify the issues."
"The more valuable feature of this solution is the Exchange feature."
"We use the solution as a central monitoring tool. We use it to monitor every transaction that has a relation to the organization’s infrastructure."
"Manage Groups: The capability to group appropriate devices gives better visibility of sites, categories, or critical regions. The same can be used to represent a dashboard for higher management."
"The solution should improve the classes of discovery assets to disregard more junk data."
"ServiceNow Discovery could improve the interface. The navigation bar could improve. It would be helpful to have a landing page to go to find all the elements in one place."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"The product could improve some of the visualization and architecture setups."
"They can expand on the plugins for some of the other tools."
"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."
"When you implement SolarWinds on a larger scale my customers complain about the speed."
"Currently SolarWinds SAM offers AppInsight for modern versions of: IIS, Exchange, SQL Server. They have shown to be powerful and insightful tools. However, AppInsight needs to be offered for more applications: Citrix, SharePoint, AX, etc."
"It needs time-based functions for monitoring. Some things need to be polled on a specific schedule or only during a specific window."
"The tool’s report feature created issues for us. We needed to gain skills to use that feature. The tool’s customization is not easy since you have to reconfigure the whole system."
"A lot of times, we have to do a lot of manual cleanups."
"The templates could use improvement. Currently, they are quite complex. They should have drag-and-drop functionality instead. It would make it easier to use."
"Downside of the tools is the web console are hung or crash. It need to improve the performance."
"PerfStack can be made more effective. I am sure SolarWinds already has a plan for the same in coming versions."
More SolarWinds Server and Application Monitor Pricing and Cost Advice →
ServiceNow Discovery is ranked 3rd in Server Monitoring with 37 reviews while SolarWinds Server and Application Monitor is ranked 10th in Server Monitoring with 38 reviews. ServiceNow Discovery is rated 8.0, while SolarWinds Server and Application Monitor is rated 8.0. The top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". On the other hand, the top reviewer of SolarWinds Server and Application Monitor writes "We use this product for base and application monitoring. ". ServiceNow Discovery is most compared with Tanium, Microsoft Configuration Manager, Lansweeper, AWS Cloud Map and Oracle Enterprise Manager, whereas SolarWinds Server and Application Monitor is most compared with Azure Monitor, Dynatrace, AppDynamics, Prometheus and PRTG Network Monitor. See our ServiceNow Discovery vs. SolarWinds Server and Application Monitor report.
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