We performed a comparison between ServiceNow IT Operations Management and SolarWinds AppOptics based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I am impressed with the tool's ability to track information in an easy way."
"It is flexible. You can tune it, more or less, as you want."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"Provides everything in one solution."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"Their Event Management is very good."
"Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."
"The reporting of the solution is very good."
"Technical support is always live and they're supportive."
"I have found the most valuable feature is application performance management."
"The sum solution, NTA, and DPA."
"The product has a great dashboard."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The initial setup phase was hard and could be made easier."
"If you are new to using the solution, you will find the setup complex."
"The solution’s licensing cost could be improved."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."
"AppOptics would benefit from having a much more centralized view."
"I would like to see more integration with other tools that are available on the market."
"The integration with Unix services should be a bit more straightforward."
"The solution should be more user-friendly."
"In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products."
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ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews while SolarWinds AppOptics is ranked 51st in IT Infrastructure Monitoring with 9 reviews. ServiceNow IT Operations Management is rated 8.2, while SolarWinds AppOptics is rated 7.8. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of SolarWinds AppOptics writes "Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas SolarWinds AppOptics is most compared with Dynatrace, SolarWinds Server and Application Monitor, Zabbix, Datadog and Splunk Enterprise Security. See our ServiceNow IT Operations Management vs. SolarWinds AppOptics report.
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