We performed a comparison between ServiceNow IT Operations Management and VMware Aria Automation based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The scalability of ServiceNow is good."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The solution is very capable and user friendly."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"You can improve integrations of the operation with the solution."
"The most valuable feature is the consistency it delivers, at the end of the day. We know that we have consistent images based off consistent Blueprints, check-pointed or QA'ed in a consistent manner."
"It provides velocity both from management and customer perspectives, from ingesting new catalog items, developing new workflows for additional features, and/or allowing customer access to multiple guest OS instances at scale in a shorter time frame."
"It's also absolutely easy and intuitive. It uses the same basic layout as the rest of the product suite so it's really easy to navigate, find your way around between the tabs and the areas."
"Our users can order VMs using the API."
"Being able to give provisioning of environments over to our developers and the different teams has enabled them to put up environments faster and also freed up time for the IT team. This is really one of our bread and butter solutions for our developers."
"The most valued feature is the streamlining of the DevOps process, automation and orchestration. It provides the ability for the entire Dev lifecycle to actually be incorporated into a single stream."
"The whole VMR ecosystem allows us to serve multiple customers, multiple organizations and also multiple units per customer. We can cover every level without using the whole VRA and the rest of the ecosystem. We don't need to use a separate product to provide separate functionalities for the customer. We can cover all the use cases using only one product on our side which is really helpful. T"
"I can make a blueprint with an Active Directory deployment. With everything prepared, people can start installing our products."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"The initial setup phase was hard and could be made easier."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"There is room for improvement in the stability of ServiceNow."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"Lacks the ability to do its own monitoring."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The setup and deployment could be simplified, and the pricing could improve."
"We have seen some issues with upgrades or installations. This means we have to raise a call every time with VMware."
"We upgraded twice. The last upgrade was a bit problematic."
"When you start to do a deployment where you need higher availability and more resiliency, then the complexity goes up drastically."
"It needs to be more dynamic with variable customization to make new workloads more reliable. It also needs to be faster. We are exploring vRA version 8 right now and maybe what I'm requesting is available in the new version, but we haven't yet explored it fully."
"It has some limitations for scalability, especially for remote data center management. For some components, everything need to be centralized."
"They could extend the ability to use vRealize Orchestrator Automation for organizations with multiple tenants. It should be easier to operate and extend different capabilities from vRealize Orchestrator. Currently, it's difficult to build advanced services in Aria Automation because you need to use the vRealize Orchestrator."
"I don't find the solution to be intuitive and user- friendly. The GUI is really complicated. Tracking down logs and errors is very hard. Then, it takes a specialized JavaScript person to build. Also, I'm not sure how the upgrades are going now, but they definitely need to evolve the upgrade process. Finally, the logs are very generalized. Giving more of an indicator of what's actually going wrong, rather than just a generic error code, would help."
"The setup is difficult. You need a technical person to help you set it up."
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ServiceNow IT Operations Management is ranked 10th in Cloud Management with 35 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 133 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Automation is rated 8.0. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and vCenter Orchestrator. See our ServiceNow IT Operations Management vs. VMware Aria Automation report.
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