We performed a comparison between ServiceNow IT Operations Management and VMware Aria Operations based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The dashboard maintenance is very good, and the tool doesn't get stuck."
"The way this solution has helped us is that it improved our communication."
"Has service mapping, impact management, metric intelligence and health of analytics."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"It helps streamline management and processes."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The solution is very capable and user friendly."
"The dashboards are great. You can quickly see things at a glance without having to dig through a lot of data."
"It gives us visibility into the virtual infrastructure, and even the physical infrastructure, and into the workloads running. We have visibility even at the level of the appliance services. We can monitor everything. We can also create dependency reports, so if a service is down, it will not impact things. It gives us those dependencies brilliantly."
"The stability in vRealize has been great. We've had no outages nor impacts. The upgrade process has been great so far."
"The dashboards are really good. They give you a glimpse of what is really going on in your virtualized environment. The ability to create customized dashboards based on your needs is also great."
"I like the fact that the performance is good and that it makes it easy to consolidate all your servers."
"It has improved our organization with respect to allowing us to size our environments correctly. We get metrics about what our stuff is actually using, how we can scope for future projects, where can we save some resources."
"Vmware always gives us the best support. They are friendly to talk to and they understand the real impact of what's happening. They are trying to get into the issue as one of your team. They also fit into your working hours to solve your issues."
"Can be customized according to customer requirements."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"The initial setup phase was hard and could be made easier."
"Service mapping is pretty limited."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The tool can be improved by including more detailed information to assist new users."
"The pricing is high."
"I advise others not to customize a lot while using the solution."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"It would break, and you would have to go fix it. Then it would break, and they would have some other guys that knew a bit more about it, and they fixed it."
"It is quite expensive and if you just implement it just because you can then you won't get any benefit from it. You have to think through and plan ahead. You have to understand what the issues are that you want to solve with this solution. Otherwise, this solution is a waste of money."
"Moving forward, I would like to see some tighter integration with the vSphere Web Client, just so that I don't have to open multiple windows and jump back and forth. We've currently running vSphere 6.7 and there is a lot tighter integration between vROps and vSphere, but it can always be better."
"Technical support is normally good but there is sometimes a delay in their response."
"I don't find this solution to be intuitive and user-friendly. It's a large and difficult product to learn. We need to search for more information."
"We have an Enterprise Plus license, so there's a long list of stuff that you get with the Enterprise Plus license, and I'd like to see a better integration of all the vRealize components."
"It is user-friendly although there's always room for improvement. In the beginning, it was about figuring out where you can find what, but once you know it, it becomes easier to navigate."
"For the initial setup, there should be some sort of auto discovery of the environment. That should be enabled. It has the ability to discover a main node, but it could still be made easier, to reduce the initial configuration and setup time."
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ServiceNow IT Operations Management is ranked 9th in Cloud Management with 35 reviews while VMware Aria Operations is ranked 2nd in Cloud Management with 360 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and IBM Tivoli NetCool OMNIbus, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Nutanix Prism and Red Hat Ansible Automation Platform. See our ServiceNow IT Operations Management vs. VMware Aria Operations report.
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