We performed a comparison between ServiceNow Security Operations and Swimlane based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Native integration with Microsoft security products or other Microsoft software is also crucial. For example, we can integrate Sentinel with Office 365 with one click. Other integrations aren't as easy. Sometimes, we have to do it manually."
"We’ve got process improvement that's happened across multiple different fronts within the organization, within our IT organization based on this tool being in place."
"What is most useful, is that it has a good connection to the Microsoft ecosystem, and I think that's the key part."
"I like the KQL query. It simplifies getting data from the table and seeing the logs. All you need to know are the table names. It's quite easy to build use cases by using KQL."
"It is quite efficient. It helps our clients in identifying their security issues and respond quickly. Our clients want to automate incident response and all those things."
"The data connectors that Microsoft Sentinel provides are easy to integrate when we work with a Microsoft agent."
"The Log analytics are useful."
"Microsoft Sentinel comes preloaded with templates for teaching and analytics rules."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The ease of use is great."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The solution is available over the cloud and is easy to manage."
"The solution is stable."
"The product has a very simple UI."
"My favorite feature is the application vulnerability scanner."
"The most valuable feature of the solution is the support."
"It provides us with a single portal for our logs from different solutions."
"The technical support from Swimlane is very good."
"They can work on the EDR side of things... Every time we need to onboard these kinds of machines into the EDR, we need to do it with the help of Intune, to sync up the devices, and do the configuration. I'm looking for something on the EDR side that will reduce this kind of work."
"We do have in-built or out-of-the-box metrics that are shown on the dashboard, but it doesn't give the kind of metrics that we need from our environment whereby we need to check the meantime to detect and meantime to resolve an incident. I have to do it manually. I have to pull all the logs or all the alerts that are fed into Sentinel over a certain period. We do this on a monthly basis, so I go into Microsoft Sentinel and pull all the alerts or incidents we closed over a period of thirty days."
"Add more out-of-the-box connectors with other SaaS platforms/applications."
"If Azure Sentinel had the ability to ingest Azure services from different tenants into another tenant that was hosting Azure Sentinel, and not lose any metadata, that would be a huge benefit to a lot of companies."
"The playbook development environment is not as rich as it should be. There are multiple occasions when we face problems while creating the playbook."
"There is a wider thing called Jupyter Notebooks, which is around the automation side of things. It would be good if there are playbooks that you can utilize without having to have the developer experience to do it in-house. Microsoft could provide more playbooks or more Jupyter Notebooks around MITRE ATT&CK Framework."
"The only thing is sometimes you can have a false positive."
"The data connectors for third-party tools could be improved, as some aren't available in Sentinel. They need to be available in the data connector panel."
"There is room for improvement in terms of developer support and documentation."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"It doesn't interact with things very well."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"The initial setup and deployment are complex."
"The stability of the solution has room for improvement."
"We faced a lot of issues with the product’s stability."
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ServiceNow Security Operations is ranked 8th in Security Orchestration Automation and Response (SOAR) with 15 reviews while Swimlane is ranked 17th in Security Orchestration Automation and Response (SOAR) with 3 reviews. ServiceNow Security Operations is rated 8.0, while Swimlane is rated 7.6. The top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". On the other hand, the top reviewer of Swimlane writes "Great support, scalable, and easier to code". ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient, Fortinet FortiSOAR and ThreatConnect Threat Intelligence Platform (TIP), whereas Swimlane is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Fortinet FortiSOAR, Tines and Cyware Fusion and Threat Response. See our ServiceNow Security Operations vs. Swimlane report.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
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