We performed a comparison between Fortinet FortiSOAR and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can use Sentinel's playbook to block threats. It covers all of the environment, giving us great visibility."
"Mainly, this is a cloud-native product. So, there are zero concerns about managing the whole infrastructure on-premises."
"It's pretty powerful and its performance is pretty good."
"The UI-based analytics are excellent."
"Microsoft Sentinel comes preloaded with templates for teaching and analytics rules."
"Native integration with Microsoft security products or other Microsoft software is also crucial. For example, we can integrate Sentinel with Office 365 with one click. Other integrations aren't as easy. Sometimes, we have to do it manually."
"Microsoft Sentinel enables you to ingest data from the entire ecosystem and that connection of data helps you to monitor critical resources and to know what's happening in the environment."
"Sentinel has features that have helped improve our security poster. It helped us in going ahead and identifying the gaps via analysis and focusing on the key elements."
"Fortinet FortiSOAR is a very interactive and user-friendly solution."
"The product can be automated for network security purposes. The solution offers a great security automation response."
"The good news is that FortiSOAR is not hard to maintain. If you prepared well and deployed strong initially, then maintenance will take half an hour every other week, not more than that. A single person can do it."
"It is a scalable solution...The implementation phase of the product was not tough or difficult."
"The most valuable feature of Fortinet FortiSOAR is the number of available connectors and the simplicity to start to automate."
"The most valuable feature of Fortinet FortiSOAR is the playbook, which has to be defined to apply the policies."
"The solution is easy to implement and includes 450 built-in connectors."
"We use the product for security."
"The solution is available over the cloud and is easy to manage."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"Reduces time to closure and closure metrics for vulnerabilities."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The ease of use is great."
"My favorite feature is the application vulnerability scanner."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"It's stable."
"I would like to be able to monitor applications outside of the Azure Cloud."
"The dashboards can be improved. Creating dashboards is very easy, but the visualizations are not as good as Microsoft Power BI. People who are using Microsoft Power BI do not like Sentinel's dashboards."
"We'd like to see more connectors."
"Microsoft Sentinel is relatively expensive, and its cost should be improved."
"Azure Sentinel will be directly competing with tools such as Splunk or Qradar. These are very established kinds of a product that have been around for the last seven, eight years or more."
"The product can be improved by reducing the cost to use AI machine learning."
"The interface could be more user-friendly. It''s a small improvement that they could make if they wanted to."
"While I appreciate the UI itself and the vast amount of information available on the platform, I'm finding the overall user experience to be frustrating due to frequent disconnections and the requirement to repeatedly re-authenticate."
"I don't currently see where the solution is lacking features. For us and for our clients it works very well and we're pleased with it."
"The technology and integrations are important so should continue to be enhanced."
"The solution doesn't connect well with the network devices."
"The solution’s pricing could be improved."
"I have found that Fortinet FortiSOAR needs a lot of improvement. The Orchestration needs to be improved."
"Technical support could be improved."
"The area that needs improvement is integration with multiple third-party vendors."
"Fortinet FortiSOAR should add more documentation for some use cases."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"The initial setup is difficult."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"The threat intelligence module needs a better dashboard."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
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Fortinet FortiSOAR is ranked 10th in Security Orchestration Automation and Response (SOAR) with 12 reviews while ServiceNow Security Operations is ranked 7th in Security Orchestration Automation and Response (SOAR) with 15 reviews. Fortinet FortiSOAR is rated 7.4, while ServiceNow Security Operations is rated 8.0. The top reviewer of Fortinet FortiSOAR writes "A stable solution that has a number of available connectors and is simple to automate". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Fortinet FortiSOAR is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Swimlane, IBM Resilient and Cisco SecureX, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient, Swimlane and ThreatConnect Threat Intelligence Platform (TIP). See our Fortinet FortiSOAR vs. ServiceNow Security Operations report.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
We monitor all Security Orchestration Automation and Response (SOAR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.