We performed a comparison between ServiceNow Security Operations and Trellix Helix based on real PeerSpot user reviews.
Find out in this report how the two Security Incident Response solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The product has a very simple UI."
"It's stable."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"My favorite feature is the application vulnerability scanner."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The most valuable features include predefined use cases and threatening states."
"It is kind of simple and very easily deployable. You can start working with it very fast."
"Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks."
"The integration is very useful and very easy. You can have an API connection with any cloud and I'll be able to do both ways of communication with the help of APA."
"I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good."
"The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform."
"FireEye Helix's best features are its speed and use of an easy-to-understand language to send queries to the raw logs."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"The threat intelligence module needs a better dashboard."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"It doesn't interact with things very well."
"The initial setup is difficult."
"There is room for improvement in terms of developer support and documentation."
"Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains."
"Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing."
"We have certain challenges with integrating the SOAR platform with multiple vendors."
"Integrations could be improved, and the dashboard could be a little better."
"FireEye Helix would be improved with the option of an on-prem version, which they don't currently offer."
"It should have more cloud connectors. It could also be cheaper."
"The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution."
More ServiceNow Security Operations Pricing and Cost Advice →
ServiceNow Security Operations is ranked 2nd in Security Incident Response with 15 reviews while Trellix Helix is ranked 6th in Security Incident Response with 7 reviews. ServiceNow Security Operations is rated 8.0, while Trellix Helix is rated 8.6. The top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". On the other hand, the top reviewer of Trellix Helix writes "Helps prevent email attacks, like phishing and email spoofing attacks". ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel, IBM Resilient and Swimlane, whereas Trellix Helix is most compared with Microsoft Sentinel, LogRhythm SIEM, Splunk Enterprise Security, Trellix ESM and IBM Security QRadar. See our ServiceNow Security Operations vs. Trellix Helix report.
See our list of best Security Incident Response vendors.
We monitor all Security Incident Response reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.