We compared TeamViewer and TeamViewer Tensor based on our user's reviews in several parameters.
TeamViewer is praised for its ease of use and reliable remote access, while suggestions for improvement highlight the need for enhanced performance and interface simplicity. In comparison, TeamViewer Tensor offers efficient remote access and collaboration capabilities, with mixed feedback on pricing and licensing. Users highlight the excellent customer support and significant ROI, but suggest improvements in interface usability and performance.
Features: The valuable features of TeamViewer include ease of use, reliable remote access, seamless screen sharing, efficient file transfer, and exceptional customer support. In comparison, TeamViewer Tensor offers efficient remote access, seamless collaboration, extensive device compatibility, reliable security measures, and excellent customer support.
Pricing and ROI: The setup cost for TeamViewer is reported to be relatively low, which is seen as a benefit. However, feedback on the setup cost for TeamViewer Tensor is mixed. Some users praised the ease of setup and the lack of significant costs, while others expressed concerns about the licensing process.It may not be straightforward or transparent., TeamViewer's ROI is reported as positive, with users highlighting seamless remote access and cost-effectiveness. TeamViewer Tensor provided a significant ROI, enhancing productivity, reducing travel expenses, and offering robust security measures.
Room for Improvement: TeamViewer has room for improvement in terms of speed, responsiveness, interface simplicity, audio and video quality, customer support, and advanced security features. On the other hand, TeamViewer Tensor needs enhancements in interface usability, performance, user-friendliness, speed, responsiveness, file transfers, and operating system compatibility.
Deployment and customer support: The reviews comparing TeamViewer to TeamViewer Tensor highlight that while some users of TeamViewer spent three months on deployment and an additional week on setup, others only needed a week for both deployment and setup. In contrast, TeamViewer Tensor users mentioned spending multiple months on deployment, along with an additional week for setup., TeamViewer's customer service has received positive remarks for both products. Users praise the helpfulness, promptness, and effectiveness of the assistance provided. The customer service experience is considered reliable and efficient for TeamViewer, while TeamViewer Tensor stands out for its exceptional support levels.
The summary above is based on 39 interviews we conducted recently with TeamViewer and TeamViewer Tensor users. To access the review's full transcripts, download our report.
"The most valuable feature of TeamViewer is the ability to remote into another device."
"It is easy to use and has a pretty good UI."
"TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up."
"We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple."
"The solution is a very good tool for monitoring and for remote access. Anyone is able to use it, it is simple to use."
"I like that it helped a lot, even with low bandwidth network connectivity. For example, while I was traveling, sometimes there were requirements for me to join a TeamViewer session and provide technical support. I was able to do that without much of an issue. It is also a secure solution."
"TeamViewer is a scalable solution."
"The most important feature of TeamViewer is its ease of use."
"The most valuable feature of TeamViewer Tensor is the remote access."
"Remote desktop sharing is one valuable feature of the solution."
"This product is very simple to use and you can connect whether you are behind a firewall or not."
"TeamViewer could be more secure."
"TeamViewer has a legacy and may not be using the latest UI trends."
"One thing I have noticed is that TeamViewer does not work so well when the machine you are trying to connect to remotely is not running the same version as your machine."
"They should release features such as Augmented Reality into both plain and standard versions of TeamViewer."
"TeamViewer can improve by making the interface more user-friendly. It looks very basic, they can make it more modern and easy to use."
"The solution could improve by increasing or removing the time limitation on the use of a session."
"I would like to see something like a TeamViewer mobile application for iOS or possibly Android. I think this would be fantastic given how technology is evolving today. It would be beneficial to use it with your smartphone."
"I would like it if the trial version of TeamViewer allowed you to have a connection for much longer."
"The solution could include more AI (Artificial Intelligence)."
"The SSO feature of the solution may sometimes not function perfectly…Pricing might be improved for TeamViewer Tensor."
"Having the ability to create subgroups and delegate permissions to the group members would be a helpful addition."
TeamViewer is ranked 1st in Remote Access with 85 reviews while TeamViewer Tensor is ranked 8th in Remote Access with 4 reviews. TeamViewer is rated 8.6, while TeamViewer Tensor is rated 8.6. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of TeamViewer Tensor writes "A user-friendly and stable solution providing remote desktop sharing functionality to its users". TeamViewer is most compared with Microsoft Remote Desktop Services, Parallels Access, ISL Online, BeyondTrust Remote Support and Webex, whereas TeamViewer Tensor is most compared with TeamViewer Pilot, BeyondTrust Remote Support, Parallels Access, LogMeIn Rescue and Microsoft Remote Desktop Services. See our TeamViewer vs. TeamViewer Tensor report.
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