We compared Microsoft Azure and Alibaba Cloud based on our user's reviews in several parameters.
Microsoft Azure is praised for its scalability, reliability, and extensive range of services, while users appreciate its customer service and support. On the other hand, Alibaba Cloud stands out for its security measures, efficient data management, and competitive pricing options. Both platforms offer positive returns on investment, but Alibaba Cloud users mention the need for improvements in customer support and service reliability.
Features: Microsoft Azure is praised for its scalability, versatility, reliability, and extensive range of services. In contrast, Alibaba Cloud is valued for its excellent scalability, robust security measures, reliable performance, extensive resource options, efficient data management, and friendly customer support.
Pricing and ROI: Microsoft Azure's setup cost has been praised for its ease and simplicity, with users appreciating the reasonable and competitive pricing. In contrast, Alibaba Cloud offers manageable setup costs, allowing customers to choose a suitable plan. The licensing process is smooth and straightforward., Microsoft Azure has been praised for its cost savings, increased efficiency, and improved scalability. Its wide range of services and tools streamlines operations and reduces infrastructure costs. Alibaba Cloud is highly regarded for its cost-effective cloud services, offering excellent value for money. It enhances efficiency, scalability, and reliability and provides extensive features and functionalities for overall business performance.
Room for Improvement: Microsoft Azure has received feedback regarding areas that need improvement, while Alibaba Cloud could benefit from enhancements in several aspects, including its interface, stability, reliability, customer support, and response times.
Deployment and customer support: Based on user feedback, there are differences in the duration required to establish a new tech solution between Microsoft Azure and Alibaba Cloud. Some Azure users mention a three-month deployment period with an additional week for setup, while Alibaba Cloud users mention both deployment and setup taking just one week. Context and usage of these terms must be considered in evaluating the overall duration., Microsoft Azure's customer service and support receive positive remarks for their responsiveness and expertise, offering prompt and helpful assistance. Users appreciate comprehensive documentation. In comparison, Alibaba Cloud's customer service is also praised for being attentive and helpful, with extensive documentation, but some users have expressed dissatisfaction with response time and expertise.
The summary above is based on 32 interviews we conducted recently with Microsoft Azure and Alibaba Cloud users. To access the review's full transcripts, download our report.
"We use the product for storage and as a VPN."
"What's good about Alibaba Cloud is its database service. It's also good in the virtual machine area."
"Feature-wise, it provides many features. ECS, VM, SP, bucket object storage, and databases are the most valuable."
"The installation is easy."
"The most valuable feature of Alibaba Cloud is the communication it allows between two servers."
"It's easy to use, cheaper than other solutions, and more secure."
"Alibaba Cloud allows for easy setup of mirror sites and backup servers, ensuring data redundancy and high availability."
"The product's initial setup phase was easy for me since I had a background in cloud products."
"It's stable, easy to use, reliable, and cheap."
"It is easy to deploy."
"The most valuable aspect of the solution is the limitless possibilities of the infrastructure."
"It's a reasonably priced solution."
"We find that it is easy to integrate with other Microsoft technologies such as Microsoft Office."
"The product brings a lot of value to our business and customers."
"The solution is very simple to use. It has a lot of great practical applications we really appreciate."
"The ability to quickly create and manage resources is critical to getting things done, Azure just makes getting things done a lot simpler."
"Alibaba Cloud's initial setup is somewhat complex."
"I think that sometimes the customer service for Alibaba Cloud is inefficient.... Sometimes it's hard to reach out to them."
"Alibaba Cloud has some problems related to latency and connection issues. If you go for a cloud solution provider, you will need to access the Internet, which may result in latency and bandwidth issues, leading to slowness in operations."
"The solution name is not favorable in some markets and could cause us some problems gaining customers."
"Alibaba Cloud needs to increase availability in Thailand."
"A big area for improvement in Alibaba Cloud is its support. Another area for improvement in Alibaba Cloud is SDK-based service because sometimes, the SDKs don't work correctly. Support for API-based services also needs improvement in Alibaba Cloud because, at the moment, it's not that stable."
"The majority of the tools and processes, in general, have a lot of room for improvement."
"From a performance point of view, Huawei and Azure are faster. Alibaba isn't as good."
"Predictability and quality. Make sure things work predictable, as expected, and documented."
"There needs to be better data security. There are organizations that do not want their data to be submitted to Microsoft, they should have strong encryption."
"The initial setup is quite complex because of the number of options that are available."
"The solution’s stability could be improved."
"When we are doing transfers of records in large amounts, for example, petabytes of data or few long datasets, the performance should not degrade as it does."
"If you compare it with AWS, it is not very friendly to use. I find the UI better to work with on AWS."
"Technical support is lacking right now. It needs to be better."
"Microsoft Azure can be pretty advanced and difficult to understand. I would like it to be simplified. The licensing especially needs to be simplified."
Alibaba Cloud is ranked 9th in Infrastructure as a Service Clouds (IaaS) with 17 reviews while Microsoft Azure is ranked 1st in Infrastructure as a Service Clouds (IaaS) with 299 reviews. Alibaba Cloud is rated 7.4, while Microsoft Azure is rated 8.4. The top reviewer of Alibaba Cloud writes "The solution is useful for application development, but the user interface and user experience must be improved". On the other hand, the top reviewer of Microsoft Azure writes "Promotes clear, logical structures preventing impractical configurations and offers seamless integration ". Alibaba Cloud is most compared with Google Cloud, Amazon AWS, Oracle Cloud Infrastructure (OCI), Google Firebase and DigitalOcean, whereas Microsoft Azure is most compared with Google Firebase, Amazon AWS, Oracle Cloud Infrastructure (OCI), Pivotal Cloud Foundry and SAP Cloud Platform. See our Alibaba Cloud vs. Microsoft Azure report.
See our list of best Infrastructure as a Service Clouds (IaaS) vendors.
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I believe that with Microsoft Azure you will have a bigger advantage due to the amount of partners that there are in the market. If you need support from Partner one and you don't get it, it's easy to switch to another partner to get help.
Further to this Microsoft Azure now has datacentres worldwide which makes it easier to deploy anywhere.
Microsoft Azure