We performed a comparison between BeyondTrust Remote Support and Microsoft Intune based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the solution concerns our company's main use case, which is for connection to our remote clients."
"The support team who are interfacing with us, are excellent. They are on time for any response."
"Bomgar has given us the ability to manage the majority of our calls from a remote location making response times quicker and more efficient."
"Screen sharing, in general, is pretty important for a service desk. Another thing that I have found to be very helpful is that you can also do screen sharing on a cell phone. When people have an issue with their cell phone, it is ordinarily very difficult to troubleshoot the issue. With BeyondTrust Remote Support, you can share the cell phone screen, and somebody can take a look at it remotely. I am not sure if other competing solutions offer this feature. It is pretty user-friendly. It is also good performance-wise."
"Solution has a good UI."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"This is a very secure product."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"As the solution is a software as a service, the scalability is unlimited."
"The security-related tools are excellent; these features allow us to secure devices, lock them down, and ensure compliance."
"We have one MDM that works with Windows, iOS, and Android."
"The stability is good."
"The ability to (somewhat) manage full Windows 10 computers including EXE-based or MSI-based application deployments using Azure Active Directory as Identity."
"The biggest benefits of Intune are the ability to push changes and the added security. When we moved forward with Defender, we onboarded all those machines automatically. That helps dramatically. For a while, we were left with machines that weren't protected. We could see where people had done things they shouldn't have done, and Defender saved our skins a few times. It didn't happen a lot, but it happened enough that it made us glad we made that decision."
"It works pretty well for us."
"Application deployment and keeping the devices secure no matter where they are, by having this cloud solution — that has been great."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"It would be beneficial to have a more straightforward understanding of Intune's capabilities, presented in a simplified manner."
"They could also make it easier to use because there are some other products that may be easier to use in terms of the look and feel of the dashboard."
"In terms of what can be improved, I am looking for better enhancements regarding Apple management, not only on the mobile device, but also on the laptop."
"The product needs to upgrade itself when the server is overloaded."
"Intune's reporting and logging could be improved. When troubleshooting, it's difficult to collect the logs and determine what's happening. If I want to filter out the compliant devices, I can see it from the logs, but I would like the option to drill down further."
"Reporting could be improved. It needs to be more expensive and robust."
"There are some issues using the solution with macOS and iOS, and it offers limited granular control with them. Intune works better on Windows and Android."
"It doesn't economize when you scale up. We have over 14,000 employees, and we have between 7,500 and 8,000 city-owned or personal devices being used to conduct city business. Its price can be improved. It is not a cheap solution."
BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while Microsoft Intune is ranked 4th in Remote Access with 166 reviews. BeyondTrust Remote Support is rated 9.0, while Microsoft Intune is rated 8.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and TeamViewer Tensor, whereas Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, Microsoft Entra ID and SOTI MobiControl. See our BeyondTrust Remote Support vs. Microsoft Intune report.
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