We performed a comparison between CylanceOPTICS and SentinelOne Singularity Complete based on real PeerSpot user reviews.
Find out in this report how the two Endpoint Detection and Response (EDR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The main thing is that I feel safe. Because the processes that have been used to get a handle on the attackers are much better than other competitors"
"The stability is very good."
"The price is low and quite competitive with others."
"The ease of deployment and configuration is valuable. It's very easy compared to other vendors like Sophos. Sophos' configuration is complex. Fortinet is a lot easier to understand. You don't need a lot of admin knowledge to do the configuration."
"NGAV and EDR features are outstanding."
"The setup is pretty simple."
"Fortinet FortiEDR's scalability is quite good, and you can add licenses to the solution."
"Exceptions are easy to create and the interface is easy to follow with a nice appearance."
"Cylance is not a signature-based protection solution and instead works proactively using AI and ML models to patrol for malicious behavior."
"The solution has a high level of trust in the industry."
"It automatically blocks the threats, helping us investigate if they harm the environment."
"The most valuable feature is the ability to respond to zero-day and unknown threats."
"The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken."
"I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none."
"CylanceOPTICS is pretty stable."
"CylanceOPTICS is easy to use."
"It is purely cloud-based, meaning you don't need to have something installed, such as a server on-prem. You have cloud management and can access it from anywhere, with integration with SSO, with one click. It's also very lightweight."
"The terminating or killing remediation process that they use is top-notch. Pretty much anything that is even remotely malicious gets blocked by it within seconds. That is important for us. We have thousands of endpoints with tens of thousands of users. It is hard to do good security for that many people without some kind of automated detection and response. That is what SentinelOne does for us. It helps us automate that process."
"The most valuable features of SentinelOne are the endpoint detection of threats, and it does not only rely on signatures for detection."
"One of the features that convinced us to adopt SentinelOne was that the solution can recognize and respond to attacks with or without a network connection. That is very important."
"It's quite scalable."
"The most valuable feature is that it just unintrusively works in the background to carry out the protection."
"The solution offers very rich details surrounding threats or attacks."
"We have had very few false positives or false negatives, which allows our analysts to focus on their work instead of dealing with noise."
"Cannot be used on mobile devices with a secure connection."
"The solution is not stable."
"I think cloud security and SASE are areas of concern in the product where improvements are required. The tool's cloud version has to be improved in terms of the security it offers."
"Detections could be improved."
"The amount of usage, the number of details we get, or the number of options that can be tweaked is limited in comparison to that with other EDR solutions"
"We've had a lot of false positives; things incorrectly flagged that require manual configuration to allow. Even worse, after we allow a legitimate program, it sometimes gets flagged again after an update. This has caused a lot of extra work for my team."
"The SIEM could be improved."
"I haven't seen the use of AI in the solution."
"The technical support could be improved although it's probably better than you get with a lot of the other traditional antivirus solutions"
"The reporting is very weak and not very good at all."
"The product's initial setup process could be easy."
"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."
"Too many false positives are reported."
"The product's technical support is slow."
"One minor issue that somebody mentioned was that they didn't like their management console."
"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."
"In terms of improvement, the documentation could be better. I would also like to see SingularityOne compatibility with Huntress, and the tighter integration between them would bring more to the table."
"One of the areas which would benefit from being improved is the policies. There are still software programs where we need to manually program in the policies to tell the system, "This program is legitimate." Some level of AI-based automation in creating those policies would go a long way in improving the amount of time it takes to deploy the system."
"We have had cases where Singularity Complete has caused applications to malfunction."
"Although the SentinelOne firewall seems to offer potential benefits, in reality, it hasn't proven to be very helpful."
"Some reports could be better."
"They should train their own people so that they can train us better. The theory is good."
"The training for SentinelOne Singularity should be free. The solution has a lot of features but we do not know how to use them all. The moment someone purchases the solution they should contact them and provide them with a feature session on how to use the features."
"They can improve the administrative interface. They can make it more user-friendly."
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CylanceOPTICS is ranked 33rd in Endpoint Detection and Response (EDR) with 10 reviews while SentinelOne Singularity Complete is ranked 2nd in Endpoint Detection and Response (EDR) with 177 reviews. CylanceOPTICS is rated 7.6, while SentinelOne Singularity Complete is rated 8.8. The top reviewer of CylanceOPTICS writes "Enables the isolation and inoculation of infected machines, offering a practical solution for dealing with threats and preventing their spread within the environment". On the other hand, the top reviewer of SentinelOne Singularity Complete writes "Provides peace of mind and is good at ingesting data and correlating". CylanceOPTICS is most compared with Microsoft Defender for Endpoint, whereas SentinelOne Singularity Complete is most compared with Microsoft Defender for Endpoint, Darktrace, CrowdStrike Falcon, ThreatLocker Protect and Check Point Harmony Endpoint. See our CylanceOPTICS vs. SentinelOne Singularity Complete report.
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