We performed a comparison between FlexNet Manager and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The best thing about FlexNet Manager for my clients is its strong grip on managing licenses and ensuring they stick to their contracts."
"I like the way it does its compliance. I like its discovery, and I like the fact that it keeps separate hardware and assets and provides easy accessibility to raw data."
"It is a stable solution."
"So the solution has a really great licensing module, and they're constantly keeping up with the newest trends."
"The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"For change management, I find the CAB workbench very useful. I haven't seen any other solution that has a CAB workbench or advanced automated solutions for a change advisory board. ServiceNow also has the Workflow Engine which works very well and is very intuitive."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"It's actually easy to understand."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"There is room for improvement in the purchasing module. There are things I would change in that. Also, the automation components, like having the contracts, scheduling, and notifications embedded into the application, which they've been promising to do since 2014."
"The hardware and connectors in the product have certain shortcomings where improvements are required."
"They could improve their reporting. I'd particularly like them to allow you to schedule it."
"One area that could use improvement is the deployment of Flexera agents."
"I know that discovery tools are not meant to be simple, but somehow, if they could make it more simple and robust, that would be great."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"The pricing of the solution could be better. It's a bit high."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
"Creating service catalog forms could be made easier."
"I find the way you need to attach things like screenshots and stuff is a bit gimmicky. I'm a casual user. I'll use it once every two months and only when I have an incident that I need to report. You don't get a lot of experience with it when you're just using it once in a while like that. Therefore, it needs to be more intuitive so that you don't have to re-learn how to do simple tasks as the way to do certain things just isn't obvious."
"Their GUI could be updated."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
FlexNet Manager is ranked 14th in IT Asset Management with 5 reviews while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. FlexNet Manager is rated 8.2, while ServiceNow is rated 8.4. The top reviewer of FlexNet Manager writes "Suitable for those with dedicated budgets and an interest in exploring advanced functionalities". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". FlexNet Manager is most compared with X-Formation LM-X License Manager, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our FlexNet Manager vs. ServiceNow report.
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