We performed a comparison between Freshsales and Zoho CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like Freshsales because it's integrated with Shopify which we use to host our website."
"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."
"Freshsales is user-friendly, scalable and stable."
"The solution is a low-cost CRM product compared to other CRM alternatives."
"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"Email integration is easy."
"Zoho CRM's best feature is its reporting."
"The most valuable feature of Zoho CRM is its ease of use."
"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."
"The user interface, especially the dashboard, offers good navigation."
"CRM software that's simple to use, with good technical support, scalability, and stability."
"The solution is always stable."
"There's no installation required."
"Its initial setup process for the cloud-based version is straightforward."
"It lacks customizability for complex and larger use cases."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"The solution needs to improve the user experience and leads capture."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"We can use only one domain in the basic package."
"The price of this solution could be improved as well as the reporting functionality."
"Support could be more knowledgeable."
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."
"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."
"Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved."
"We'd like the solution to be less expensive."
"The tool is hard for people who have worked with Microsoft Office for a long time."
"The integration should be more user-friendly."
Freshsales is ranked 23rd in CRM with 6 reviews while Zoho CRM is ranked 5th in CRM with 47 reviews. Freshsales is rated 7.6, while Zoho CRM is rated 8.0. The top reviewer of Freshsales writes "Email integration is easy, but we can use only one domain in the basic package". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Freshsales is most compared with monday.com, Apollo.io and Blackbaud CRM, whereas Zoho CRM is most compared with monday.com, SAP CRM, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our Freshsales vs. Zoho CRM report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Sales Force Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.