We performed a comparison between Kaseya VSA and Pulseway based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Patch management was very useful. Backdoor access to the clients was also very useful."
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"The most valuable features of Kaseya VSA are remote control, live connect, and automation."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"This solution is our RMM tool and we love the deployment features."
"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"The patching is very efficient and we can rely on the alerts that we receive."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"The solution has great workflow and server modules."
"We like the patching of the window updates in the client's systems. You can automatically do updates with a single click."
"The setup is simple."
"It has been very helpful to get notifications about various issues with my servers and network to help me take action to resolve problems before they become major issues."
"It gives you remote control and has a mobile app."
"The main difference would be the addition of audio transfer between the end-user and the remote connectivity software. That is the one critical piece that we are currently lacking."
"The agent-based monitoring solution can be improved."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"There are some bugs or glitches."
"GUI needs to be improved and the solution lacks a process for monitoring VOIP calls."
"The solution does not allow you to make a script for just one customer."
"It would be nice if it also had a desktop application, similar to the phone app, which would allow me to monitor and control computers from my desktop."
"They have good technical support but it's not excellent."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while Pulseway is ranked 13th in Remote Monitoring and Management (RMM) with 6 reviews. Kaseya VSA is rated 7.6, while Pulseway is rated 8.6. The top reviewer of Kaseya VSA writes "Broken from the beginning and never functioned as anticipated". On the other hand, the top reviewer of Pulseway writes "A solution with a great monitoring system and ability to control access remotely". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Zabbix, whereas Pulseway is most compared with Zabbix, PRTG Network Monitor and Microsoft Configuration Manager. See our Kaseya VSA vs. Pulseway report.
See our list of best Remote Monitoring and Management (RMM) vendors.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.