We performed a comparison between Micro Focus ZENworks Asset Management and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."It is a scalable product."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"A workflow automation platform that's reliable, performs well, and has good reporting and integration."
"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"ServiceNow is easy to use."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"Good stable and scalable solution."
"The product’s stability needs improvement."
"The Express edition does not allow the option for scripting."
"The reporting, which also includes dashboards, needs to be improved, and there should also be the ability to turn on and off portions of Project Management. Currently, as soon as you install the new version, you've got to go back there and make all the tweaks. There should be just a configuration file that goes to the new version. The Project Management module does not leverage the knowledge base the way it should, and there is no built-in ability to get to the articles. Resource management should be easier. It would be amazing if they can make resource management a little bit more graphical. There are other solutions that I've seen where resource management was a more visual experience."
"There is a need to enhance ticket details visibility on the portal, such as displaying SLA information, which currently requires development effort."
"There is inherent complexity with this tool because of the number of things that it can do."
"The solution's user experience could be improved concerning its UI and portals."
"We don't have a huge amount of password reset requests, but the minimum package of resets that ServiceNow offers is much more than we need."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"For me, there's a real opportunity, especially within the IT Service Management suite, to give a much better overall view of the workflow that individuals have across the different applications. At the moment, a lot of information is quite siloed in the different tables in ServiceNow."
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Micro Focus ZENworks Asset Management is ranked 19th in IT Asset Management with 1 review while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. Micro Focus ZENworks Asset Management is rated 7.0, while ServiceNow is rated 8.4. The top reviewer of Micro Focus ZENworks Asset Management writes "Has an easy initial setup process, but its stability needs improvement ". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Micro Focus ZENworks Asset Management is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
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