We performed a comparison between Pega BPM and Salesforce Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support."
"It's a good tool for workflow automation."
"The initial setup is pretty straightforward."
"While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega."
"I have a lot of experience in this kind of industry, and Pega is one of the best solutions in terms of performance, capabilities, and the way we develop."
"This is a customizable product."
"Pricing is a little on the high side."
"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."
"It's very flexible and offers tremendous features for customers."
"The product is pretty responsive."
"The reporting capabilities are pretty user-friendly."
"Salesforce's strongest feature is reporting especially. It's also a lot more usable than other platforms I've worked with. It has a great user experience, with the ability to filter and access information in real-time."
"I like using the reports feature, but also the fact that we are able to have a smooth process when it comes to leads and opportunities."
"We used it for providing a 360 view of the customers from within Salesforce. So, a lot of data got presented there, for which we used Einstein Analytics. The Einstein Analytics dashboards were really great."
"Features they are integrating to the other services."
"One of the main features of the solution is it is flexible."
"The workflow automation can be slow, so there is room for improvement there."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."
"We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies."
"The previous versions had good training documents but the updated versions need to improve the documentation."
"The solution would benefit from more integration capabilities."
"Pega's technical support could be better."
"Lack of stronger cloud support is somewhat inconvenient for users and implementation."
"I think that Salesforce can improve lead management when it comes to B2C. I would like to have more features specifically related to the B2C segment. The current process where you create a lead that's in the B2C segment and it creates an account makes no sense."
"Pricing is the biggest factor. The cost right now is too high and I've had a lot of clients leave."
"Salesforce Platform could improve the UI and the responsiveness of their servers. The UI needs to be made user-friendly for all users."
"I think the interface should be enhanced and more user-friendly."
"Salesforce Platform operates as a cloud system, and within our organization, numerous internal systems handle data processing. While real-time data retrieval is feasible through services, achieving real-time communication poses some challenges."
"The reporting functionality is not very intuitive."
"They need an easy way of getting details and then adding to it and then being able to do it in a more simplified way"
"It could have a lot more customization options in terms of fonts and reports. There should be an even lighter version with just two or three fields. It could be a bit more light if the field guys want to use it on a mobile phone on the road. For deploying it for CRM, maybe we can have our customer database, project funnels, and projects to help us in managing our supply chain business."
Pega BPM is ranked 8th in Rapid Application Development Software with 57 reviews while Salesforce Platform is ranked 9th in Rapid Application Development Software with 82 reviews. Pega BPM is rated 8.2, while Salesforce Platform is rated 8.2. The top reviewer of Pega BPM writes "Provides built-in frameworks that can be reused and reduces time and cost". On the other hand, the top reviewer of Salesforce Platform writes "Reliable with good reporting and custom dashboards". Pega BPM is most compared with ServiceNow, Camunda, Appian, IBM BPM and Mendix, whereas Salesforce Platform is most compared with Microsoft Power Apps, Oracle Application Express (APEX), Microsoft Azure, Appian and Amazon AWS. See our Pega BPM vs. Salesforce Platform report.
See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.
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