We performed a comparison between PRTG Network Monitor and ThousandEyes based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The single dashboard is a valuable feature."
"We can manage the entire system across the network and troubleshoot the pain points."
"The initial setup is very simple."
"It is very flexible, and we can monitor many aspects of IT as well as ERP and CRM services. It has a very powerful interface and APIs for customization."
"One of the valuable features is the diversity of metrics available to us to monitor. It's all there, it's all in the box. It's all made very easy, by virtue of it being pre-configured."
"Ease of set-up – it is quick and easy to add a probe and start collecting data from a device."
"We can see which fiber links have been used heavily and, if they are used heavily, we can introduce more links to particular buildings or particular areas."
"It is able to satisfy all our requirements in terms of email notifications and specific errors on the devices."
"The most valuable feature of PRTG Network Monitor is real-time monitoring."
"The feature I like is that it can easily do a lot of mapping."
"It's fairly easy to set up."
"The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use."
"The solution is very easy to use."
"The authentication overall - including to the VPN and LAN - is excellent."
"ThousandEyes gives companies better visibility."
"From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities."
"The company provides excellent service."
"The most valuable features are integration and ease of use."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"Integration into service management ticketing systems could be better. They should simplify the integration into big service management platforms like ServiceNow, Remedy, and Cherwell. They're really into monitoring, but they don't do any self-resolution. It would be better if the company moved more into the AIOps space so that you could actually kick off some remedies. I know that you can execute some commands from the tool, but you need to develop those all yourself. It would be really handy if they had some auto-remedy scripts that they could develop on top."
"The solution has to evolve as an end-to-end monitoring solution. It has to do better at understanding the application at the deepest level."
"The remote probes seem to be a little bit buggy at times. They just stop working or they say they can't communicate. What we tend to do to is install the remote app onto the servers that we use. That seems to clear it up."
"The technical support could respond a little bit quicker."
"Technical support is an area with concerns in PRTG Network Monitor, where improvements are required."
"I know we're going to move to Docker applications and I understand that PRTG does some monitoring regarding this. I do not know if it is complete. If it's not yet complete, it's something they should consider improving."
"It probably has this already, but if it had a mobile app that would be helpful. For example, on a day like today when I'm out, if I could just fire it up and see green, green, green, green, green or red, that would be good."
"A room for improvement in PRTG Network Monitor is its sensors. Its application technology sensor, such as the IAS, .NET, etc., needs some improvement because it doesn't work as expected. For example, the IAS sensor doesn't give immediate information, and the information you get from it isn't of good value. The web GUI of PRTG Network Monitor also needs improvement because errors keep popping up if it's not been updated to the latest version. What I'd like to see in the next release of the tool is end-to-end topology mapping for the business model, and that should be required. There has to be a technical map. Technical mapping and topological creation are missing in PRTG Network Monitor, so I would like to see those in the future."
"Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it."
"The guest portal is hard to use."
"I would like the product to offer more agility."
"They only offer synthetic requests."
"It might be practical to extend monitoring capabilities to include network devices"
"It would be nice if the solution covered other areas like server monitoring."
"There is room for improvement in terms of customization and user-friendliness."
"It's an expensive solution."
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PRTG Network Monitor is ranked 5th in Network Monitoring Software with 96 reviews while ThousandEyes is ranked 12th in Network Monitoring Software with 11 reviews. PRTG Network Monitor is rated 8.2, while ThousandEyes is rated 8.4. The top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". On the other hand, the top reviewer of ThousandEyes writes "Reliable. simple to set up, and offers fast monitoring capabilities". PRTG Network Monitor is most compared with Zabbix, Centreon, SolarWinds NPM, Nagios XI and ManageEngine OpManager, whereas ThousandEyes is most compared with Cisco Secure Network Analytics, Accedian Skylight, SolarWinds NPM, Dynatrace and AppDynamics. See our PRTG Network Monitor vs. ThousandEyes report.
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