We performed a comparison between Serviceaide ChangeGear and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"Will give us better control over asset management and technical debt once we can centralize all contract information."
"It offers ready-built automation and simpler configuration for workflows."
"It provides internal clients with greater transparency about their projects and deliverables."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"ServiceNow is very easy to set up."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"The solution has very good automation tools."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."
"It became kind of complex to set it up without a general lack of knowledge of the particular feature-function capabilities. Features and capabilities could have been explained better to the end-users."
"The solution is lacking in the mobile application area that could be improved."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"The ability to embed help information onto the screens."
"The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding..."
Earn 20 points
Serviceaide ChangeGear is ranked 29th in IT Service Management (ITSM) while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Serviceaide ChangeGear is rated 7.6, while ServiceNow is rated 8.4. The top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Serviceaide ChangeGear is most compared with BMC Helix ITSM, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our ServiceNow vs. Serviceaide ChangeGear report.
See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.