We performed a comparison between ServiceNow and ServiceNow Now Platform based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution's initial setup process is easy."
"Easy to implement and consolidate different platforms and users with useful functionalities."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"There are features included in the new release for intelligent software, like the chatbot. For HR services, the HR agent which is in that chatbot has been fantastic."
"There are a lot of features within ServiceNow. There are plenty of add-ons that go beyond the typical core helpdesk operations, such as HR facilities, BRM functionality, and various compliance and governance capabilities."
"Primarily, we use it for incident management and change across the landscape. It is the virtual repository for our incident management processes. It gives us visibility about what's happening from the change management perspective across our CABs, including our enterprise CABs."
"The product's most advantageous feature is platform innovation."
"We have seen a big improvement in the experience that we want to create for our end users."
"This is a development platform that provides us with a strong database and a low code environment."
"We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system."
"The tool helps to automate IT service management processes. It's the market-leading technology. It can provide the company with chatbots and a unique process or workflow orchestration. It can be customized to the customer's specific needs, enabling semi-automatic or full automation processes. It integrates fully with SAP and offers a wide range of advantages for both us and our clients."
"It is a stable solution...It is a scalable solution."
"The integration with other tools is pretty good."
"The most valuable feature of the ServiceNow Now Platform is the workspaces feature, which allows you to create customized workspaces."
"One thing I don't care for is the reporting and the way it functions."
"The challenge with ServiceNow lies in its expansive portfolio of services. It can be complex, and users may find it expensive and challenging to understand. There is a need for a configurator within ServiceNow that guides users on how to utilize the tool effectively. This configurator should provide insights into licensing, team requirements, and the best licensing model based on whether companies prefer ownership or consumption-based models."
"It's a little expensive compared to other tools."
"The scalability needs improvement."
"If you have advanced questions, technical support often doesn't know the answer."
"Transparency in the pricing model needs to be improved."
"The pricing of the solution could be better. It's a bit high."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."
"Bug and defect management are not available in ServiceNow."
"Simplifying the user interface for both users and administrators is key. It is not very intuitive."
"The product should be integrated with Power BI."
"In ServiceNow Now Platform, UI is an area with certain shortcomings requiring improvements."
"The UI is very bad and needs to be updated."
"We would like to see AI used to automate some of the functionality in this solution."
"The UI and mobile UI need to be improved."
ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews while ServiceNow Now Platform is ranked 11th in Rapid Application Development Software with 36 reviews. ServiceNow is rated 8.4, while ServiceNow Now Platform is rated 8.6. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of ServiceNow Now Platform writes "A highly scalable product that covers multiple areas, like ITSM, ITOM, and ITIL". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas ServiceNow Now Platform is most compared with Microsoft Power Apps, OpenText AppWorks , Appian, Mendix and Unqork. See our ServiceNow vs. ServiceNow Now Platform report.
See our list of best Rapid Application Development Software vendors and best No-Code Development Platforms vendors.
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