There have been some drive type of issues where we have to apply a new code level. Storage nodes kick certain drives until they act as though they have failed when really they haven't. You just have to reinsert them, then they go on about their happy way. It is a bug fixed in 11.0 of the code for Element OS/Solidfire. The option to pull in a config/text file to be used as input to the NDE process; rather than going through a lot of screens. The manual effort there is error-prone. This something NetApp engineering has been made aware of as a request and they say they're looking at that as a future enhancement. As far as SolidFire, if you use the GUI, you can only create one line at a time or device at a time. That's ludicrous. I referenced earlier today to the NetApp feedback panel that this needs to be fixed. They said, "Yep. I understand that." In terms of bandwidth and IOPS along with availability - we have not managed this environment long enough to put TIER1 environments under this umbrella; yet don't see why it couldn't handle the aforementioned especially if you create dedicated pods for those 'heavy hitters' (I'll just call it that.) Thus, in time we'll look for more deployments upon the converged infrastructure of NetApp.

Read full review

Massimiliano Bartolozzi

Chief Information Officer at Lucart S.p.A.

Jul 5, 2023

Their after-sales support, SLA, and third-parties availability should be improved. NetApp's support is very difficult to engage. We have an SLA of onsite support within 24 hours. but they don't respect the SLA. Its stability was very bad. It has been crashing continuously. In one year, we got three crashes, which is unbelievable for an appliance that is guaranteed for 10 years without any crashes. In 2022, NetApp Italy, driven by the country manager Davide Marini, fixed all our issues and added additional computation power for free. This is a great example of customer care. They could have done it right the first time of course, but admitting the errors and putting in place such a remediation plan has been a very professional behavior.

Read full review

Scott-Hansen

Storage Engineer at University of California, Irvine

Nov 5, 2019

The setup was a bit challenging because it's a fairly new product and I think some of the stuff is not quite well baked yet. We had a lot of trouble connecting it up to our network and we had to go through a bunch of different setups. I think that some of the solutions are not quite ready for prime time. It's better now but about nine months ago we had a lot of trouble getting the network configs right on the Cisco side and on the HCI side. There was a lack of NetApp community knowledge about exactly how to make it work, and then we actually had to change it with about five revisions of our networking setup before we finally got it right. It's probably much better now. We were on the leading edge of the product. They've upgraded to the newer versions and the documentation is a little stronger and the community knowledge of it is a little stronger as well.

Read full review

Valuable Features

"It is scalable, and NetApp Deployment Engine (NDE) makes its deployment easier."
"It is highly scalable. Their support is also extremely good."
"NetApp HCI is a stable solution."

Room for Improvement

"At the moment, I am not looking for new features. Quality of Service (QoS) and capacity efficiency are the two things that I want to resolve in my customer's environment. QoS improves the performance of each tenancy, and with capacity efficiency, the customer can achieve more capacity as compared to the normal capacity."
"The administration side of it needs to be improved. We expect an easier interface and a single upgrade for updating the infrastructure."
"Its stability is very bad. It has been crashing continuously. In one year, we got three crashes, which is unbelievable for an appliance that is guaranteed for 10 years without any crash."