ServiceNow Security Operations Reviews

Name: ServiceNow Security Operations
Brand: ServiceNow
Rating: 4 (14 reviews)

4.0 out of 5

14 reviews
92% willing to recommend

421 followers

What is ServiceNow Security Operations?UNIXBusinessApplication
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ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions.

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ServiceNow Security Operations is the #3 ranked solution in top Security Incident Response solutions, #6 ranked solution in top Risk-Based Vulnerability Management solutions, and #8 ranked solution in SOAR tools. PeerSpot users give ServiceNow Security Operations an average rating of 8.0 out of 10. ServiceNow Security Operations is most commonly compared to Microsoft Sentinel: ServiceNow Security Operations vs Microsoft Sentinel. ServiceNow Security Operations is popular among the large enterprise segment, accounting for 75% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 19% of all views.

Buyer's Guide

ServiceNow Security Operations

May 2024

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Featured reviews

Hardit Singh

Advisory Specialist Master at Deloitte

Oct 27, 2022

I'm a customer. Potential new users should have prior knowledge of ServiceNow. You cannot actually just directly go and start using it. There needs to be some knowledge transfer, and they need some basic idea about ServiceNow and what it can do. Similar to Virtual Agent, they cannot just start directly using that. I'd rate the solution eight out of ten. Basically, everything is consolidated into ServiceNow, so most organizations have configuration items in ServiceNow. ServiceNow has a vulnerability module as well, so it brings in data from third-party tools and it can utilize that data itself in Security Operations. We have risk management, GRC, et cetera, all in ServiceNow. It's easier to use everything under one platform rather than going here and there and bringing the data to and from everywhere, which is messy.

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Wojtek Witowski

Product Owner at Danske Bank

Jan 30, 2023

I used this solution for incident management for issues that take longer to resolve. About 1,000 people were using this solution in my organization, including management and procurement. I wasn't using the latest version. It's very slow. When you click a button or update a field, it takes forever…

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Felipe Cunha

Knowledge Management Specialist at Celonis

Oct 20, 2022

This automated integration that they have should work flawlessly, and we should not have an experience on our end where maybe it's more manual than expected. Somebody needs to push those users and the access through. There needs to be more integration on the side of security permissions. The initial setup is difficult. The product needs better descriptions of rows. We're checking the dependencies of the applications. Most of the time, we're just puzzling together to see, okay, which application is this owned by, which row gives permission to this application, et cetera. Therefore, a better description of the connection of items in the applications for the security operations center management would be ideal.

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ServiceNow Security Operations market share

Product category:

As of May 2024, the market share of ServiceNow Security Operations in the Security Incident Response category stands at 34.8%, up from 11.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Security Incident Response

Key learnings from peers

Valuable Features

"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."

Room for Improvement

"There is room for improvement in terms of developer support and documentation."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."

Pricing

"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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