AlertMedia is the fastest-growing emergency communications company in the world, disrupting the industry with a more user-centric solution.The company offers a modern and intuitive emergency communication software with fully integrated threat warnings and employee safety monitoring. Our mission is to enable organizations of any size to improve safety and business outcomes during critical events through rapid identification of threats and fast, reliable communication to impacted audiences, anywhere in the world. Our communication software is central to an organization’s emergency preparedness plan for any emergency or business-critical event such as severe weather, fire, active shooters, office closures, IT outages, or urgent shift scheduling, as well as lone worker or business traveler safety.
The company delivers on its customer-centric promise with an unparalleled experience in-product and through our dedicated, 1:1 support model, and immediate responsiveness 24/7.
Headquartered in Austin, TX, AlertMedia is trusted by thousands of customers in over 100 countries—including DHL, British Petroleum, SurveyMonkey, and Walmart—to keep their people safe and connected any time, anywhere.
AlertMedia offers a range of valuable features that make it an essential tool for effective crisis communication. Its most valuable features include real-time notifications across multiple channels, geographically targeted alerts, two-way communication capabilities, and the ability to track employee safety and well-being.
These features ensure that organizations can quickly and efficiently communicate important information during emergencies, keeping employees informed and safe.
AlertMedia could benefit from improvements in terms of interface design and user experience. Some users have found the platform to be complex and difficult to navigate, leading to confusion and frustration. Additionally, there have been suggestions for enhancements in terms of customization options and integration capabilities with other systems.
The ROI of using AlertMedia's product is excellent. Users have reported that the platform's ease of use, robust features, and efficient communication capabilities have saved them valuable time and resources.
The ability to quickly reach and alert their teams during emergencies or critical situations has resulted in improved response times, minimized downtime, and increased overall organizational efficiency.
Users have also mentioned that the product's reliable customer support and seamless integration with existing systems have further enhanced their ROI.
AlertMedia offers a pricing structure that is flexible and customizable to meet the needs of various organizations. The setup cost is reported to be reasonable and the platform provides good value for the features and functionality it offers. The pricing is based on the number of users and the level of service required, allowing organizations to scale their usage and cost accordingly.
AlertMedia is a versatile communication platform that enables organizations to quickly and efficiently send critical, real-time alerts and notifications to their employees and stakeholders during emergencies, crises, or other time-sensitive situations.
It helps companies effectively communicate important information, such as safety updates, weather alerts, security threats, or operational disruptions, allowing them to keep their workforce informed, safe, and connected in any location or situation.
AlertMedia's customer service and support is highly regarded. Users have praised the company for its prompt and helpful responses to inquiries, as well as its knowledgeable and friendly staff.
Customers appreciate the quick resolution of any issues or concerns they may have, with many highlighting the company's dedication to ensuring their satisfaction.
The initial setup of AlertMedi is described as straightforward and user-friendly. Users appreciate the intuitive interface and the ease with which they can set up their accounts and customize their notification preferences.
The platform offers various integrations and features that allow users to seamlessly import contacts, create groups, and automate alerts.
The product has proven to be highly scalable. Users praise its ability to handle large volumes of alerts and notifications without any performance issues. The system is noted for its flexibility in accommodating the needs of both small and large organizations, with the ability to easily scale up or down as required.
Additionally, users appreciate the platform's seamless integration with various communication channels, ensuring that alerts reach the intended recipients efficiently, regardless of the scale of the operation.
AlertMedia has received positive feedback from users, indicating its stability and reliability. Users appreciate its seamless performance, with no reported system crashes or downtime.
The platform's stability allows users to efficiently communicate and receive alerts during critical situations, ensuring the safety and well-being of their teams.
FREQUENTLY ASKED QUESTIONS
Who are the main user groups of this service?
AlertMedia has prioritized ease of use and scalability to deliver an unbeatable experience for any user in organizations across industries, ranging from small businesses to Fortune 500 companies. We primarily serve private-sector businesses including leaders in healthcare, manufacturing, retail, real estate, business services, energy & oil, technology, and non-profit.
What is this service generally used for?
AlertMedia offers a more intuitive emergency communication software that is used to automate threat monitoring and streamline sending fast, reliable, multi-channel notifications to impacted audiences, anywhere in the world.
What platforms does this service support?
AlertMedia is a cloud-based SaaS platform offering an intuitive desktop experience available in all browsers in addition to full-featured native Android and iOS mobile apps.
What are some applications this service is commonly used in tandem with?
Human Resources Information Systems (HRIS), Business Continuity Management & Planning Software (BCM), IT Incident/Monitoring Systems
Does this service integrate with any other apps?
Human Capital Management Software (HCM), Active Directory
Does this service offer an API?
AlertMedia offers access to our entire crisis communication platform via our RESTful API. You can deploy custom communication frameworks, or integrate our communication technology directly with software in your technology ecosystem.
Does this service offer guides, tutorials, and or customer support?
AlertMedia provides all customers with a dedicated customer success manager and 24/7 support at no additional cost. These technical experts provide support through implementation and beyond. You will also have access to an online support center, training videos, communication templates, launch tools, and more.
DHL, BP, Kellogg's, AT&T, BP, Greyhound, Samsung, L3 Communications, Stop&Shop, SurveyMonkey
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