We performed a comparison between 4me and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It offers a comprehensive set of features without requiring additional payments for each feature."
"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."
"I like their request management as well as their project management."
"It's easy to set up the solution."
"Transparency of the system helps both internal and external persons involved."
"The automations will really help the company by delegating work the way your company operates."
"The initial setup is straightforward."
"Developing processes is easy and user-friendly."
"What I really like about this solution, is how it manages the queues, the tickets and the routing."
"The initial setup is easy and straightforward."
"Easy to use and user-friendly."
"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."
"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."
"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."
"It would be better if it had capabilities to connect to mobile applications (e.g., Whatsapp)"
"There is room for improvement in support."
"As a consultant, I have used the support. Some of the support I have received has been good and other times it could improve."
"If we can have an easier way to deploy this solution without the help of a consultant and a more reliable way of deploying procedures, it would be quite helpful."
"With Jira, we were unable to implement time-based automation in its ticketing system. We would like a feature where we can define tickets based on severity, then tickets are automatically escalated to the next level after a set period of time if they go unanswered."
"The documentation needs improving, it's difficult to find specific procedures."
"The reporting function of this solution, particularly the filters in the portal, could be improved."
"Currently lacks an asset management module that can affect deployment."
4me is ranked 20th in IT Service Management (ITSM) with 3 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. 4me is rated 8.0, while JIRA Service Management is rated 8.2. The top reviewer of 4me writes "Reasonably priced, easy integration, and workflow automation". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". 4me is most compared with ServiceNow, ManageEngine ServiceDesk Plus and Zendesk, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, BMC Helix ITSM and PagerDuty Operations Cloud. See our 4me vs. JIRA Service Management report.
See our list of best IT Service Management (ITSM) vendors.
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