We performed a comparison between Accedian Skylight and Datadog based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Accedian Skylight is highly appreciated for its intuitive interface, advanced analytics capabilities, and exceptional performance. Datadog stands out for its advantageous offerings like customizable dashboards, and extensive integration options. Accedian Skylight has potential for enhancement by including a localized cloud option in Vietnam, improving reporting capabilities, facilitating solution updates without requiring repurchases, offering competitive pricing for NetFlow connection, and enhancing the user interface. Datadog can improve usability, integration, monitoring of external websites, security features, customization flexibility, documentation, and ease of implementation.
Service and Support: Accedian Skylight's customer service is highly regarded for its quick and knowledgeable assistance. Datadog's customer service has received both positive and negative feedback, with some users appreciating their promptness and accessibility, while others have faced delays and unresolved problems.
Ease of Deployment: Accedian Skylight's initial setup can range from simple and well-documented to challenging for network novices. Datadog's setup is generally seen as easy, but some users found it slightly complex and involved multiple teams for adjustments.
ROI: Accedian Skylight has consistently demonstrated a favorable return on investment for more than a decade. Users have reported different experiences with Datadog's ROI. Some users appreciate the time-saving and reduced blindspots it offers, while others value its ability to quickly debug live sites and save on labor.
Pricing: Users have differing opinions on the setup cost of Datadog, with some finding it costly and others finding it reasonable in comparison to other options. Nonetheless, the pricing structure is perplexing and lacks proper documentation. On the other hand, Accedian Skylight's pricing is generally competitive, but since being acquired, the prices have risen significantly, posing difficulties in selling the product.
Comparison Results: Accedian Skylight is the preferred choice over Datadog. Users praise Accedian Skylight for its user-friendly interface, superior performance, helpful support, and detailed documentation for easy implementation.
"We can manage the entire system across the network and troubleshoot the pain points."
"It is about finding operational problems. When sites go down, we try to determine who is at fault. While there is not much finger-pointing, the solution is just trying to analyse when there is an outage and where do we start looking to fix it. The very nature of why organization chooses to use the solution is to accelerate the meantime to resolution and find where problems lie to get them rectified as quickly as possible."
"This solution has helped to improve the interaction between our network, datacenter, and application teams. I have used other tools, but this tool can pinpoint the root cause of my application or network issue in the majority of the cases. So, it helps different divisions or groups in the IT department to troubleshoot together and get an issue resolved. This tool helps a lot in our day-to-day networking application and IT operations."
"The solution’s UI and single pane of glass is good. The new dashboard is modern with its new design. The look of it is not pretty, but it is efficient, which is good. It is user-friendly; you can find what you need on the interface quickly."
"The ability to measure performance end-to-end across the cloud data center allows us to take corrective action to keep our channels online."
"The response times, with the performance, are really interesting too, where you can see the packet loss."
"The feature I used to like the most was its ability to decode layer seven protocols, although this is becoming less useful now that encryption is so widespread."
"For us, the most valuable feature is something called TWAMP that allows for real-time traffic in a way that is 10 times lighter than things like SolarWinds. It's in the sub-milliseconds of accuracy, and you can divide tasks so that you can literally see things like the tagging for Quality of Service. That had been incorrect with the carrier, but there was no way on this planet you'd be able to tell a carrier that they're wrong. I have dozens of scenarios where we found "No, that's not right," and got it resolved instantly."
"Capturing traffic [is very interesting]. Currently, with our configuration, we don't capture the payload of the packets, just the header. But when we want the body, the payload of the packets, we can do a PCAP, and then analyze it within Wireshark."
"It lets us react more quickly to things going wrong. Whereas before, it might have been 30 minutes to an hour before we noticed something going on, we will know within a minute or two if something is off, which will let us essentially get something back up and running faster for our customers, which is revenue."
"The solution's SaaS model is easy to manage and works well in single- or multi-cloud environments."
"The most valuable feature is the dashboards that are provided out of the box, as well as ones we were able to configure."
"Datadog has so far been a breeze to use and set up."
"The solution has helped our organization with custom events to track specific cases."
"The seamless integration between Datadog and hundreds of apps makes onboarding new products and teams a breeze."
"Datadog has made it much easier to have a central place for people to look for logs and made it much easier to notify them of any elevated error rates or failures."
"The full stack of integrations made it easier to monitor the different technologies and platform providers, including Software as a Service providers, that otherwise would need a lot of work and customization to be able to see what is happening."
"The Wi-Fi side needs improvement."
"For the PVX, they are in the process of getting the results to export to cloud and SaaS for analytics. They told me that this will happen later this year. Right now, for the most part, I create that data myself."
"The UI interface of Accedian Skylight could improve."
"There should be an option to update and upgrade the solution to the new version without having to re-buy it. I have clients switching to other solutions. The old solution is great, but if you change your license to a new one, you have to almost re-buy it completely."
"It's a bit slow. When I execute a query, something general with a short timeframe that covers one month, for instance, and I do not specify the IP source or IP destination, it can take ages because it has to query the whole database."
"The Accedian Skylight user interface still has room for improvement."
"Some of the Skylight applications are a little newer, and they're still moving through initial revs. There are certain bugs, but nothing is insurmountable... It will just take a little bit of time for their user interface to get a little bit better."
"This solution is expensive compared to some others."
"If you want a new version, you go to the website. The hardest part is finding the link, where is that .bin file? Sometimes it's pretty hidden in a document... it's hidden in the release notes or in another file somewhere. And it's usually not on the first page either."
"The Log Explorer could be better. I don't think it has log manipulation as Splunk does."
"Datadog does not have the feature where you can monitor external websites or check the SSL secure for websites."
"I'd like to see better pricing and more integration in the next release."
"We'd like Datadog to make the log storage cheaper."
"The pricing is a bit confusing."
"There is always room for improvement when dealing with cloud-based technologies. Mainly, I would say, it's just increasing our offerings to attract various other types of industries and businesses across more fields."
"Datadog is expensive."
"I found the solution to be stable, I did not experience any bugs or glitches. However, some of the managing team did."
Accedian Skylight is ranked 16th in Application Performance Monitoring (APM) and Observability with 23 reviews while Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews. Accedian Skylight is rated 9.0, while Datadog is rated 8.6. The top reviewer of Accedian Skylight writes "Highly scalable, responsive support, but lacking new features". On the other hand, the top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". Accedian Skylight is most compared with ThousandEyes, SolarWinds NPM, NETSCOUT nGeniusONE, Dynatrace and Savision Live Maps, whereas Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and Elastic Observability. See our Accedian Skylight vs. Datadog report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best Network Monitoring Software vendors.
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