We performed a comparison between Alert Logic and Arctic Wolf Managed Detection and Response based on real PeerSpot user reviews.
Find out in this report how the two SOC as a Service solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The biggest aspect for us is that they are able to conform to our environment and utilize our tools. That way, we still maintain ownership of all the data and access to the applications, and we never lose control of the ability to run the solution ourselves if we need to."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"The case interface is Binary Defense MDR's most valuable feature."
"Binary Defense has a human service department that provides live monitoring for our systems."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"Everything is in one dashboard; I'm notified when there's an incident and advised on what steps to take."
"The installation and configuration were slick."
"It improves our security. Before, we didn't have anything scanning our containers. We had software scanning all the physical servers, but we had nothing to scan our containers. With Alert Logic, we can do that."
"The initial setup is pretty straightforward."
"The quicker implementation of changes to our infrastructure from Alert Logic tell us if there are any problems."
"The solution was consistently available, and I cannot recall any instances where it was down."
"It has the ability to install agents. It is pretty straightforward. You can automate the process pretty easily."
"The most valuable aspect of Alert Logic is its technology platform. They have SOCs in the US and Europe, giving them global visibility of the threat landscape. They detect and respond to threats in minutes. Their biggest value is human expertise. You're being attacked by a human, and you cannot respond to it unless you have a human on the other side. They have the human and technological resources to respond."
"We can effectively manage the massive amounts of security data that we receive from various sources such as firewalls, switches, endpoints, and other log sources."
"The integration between Cisco AMPs and the Windows servers is most valuable. So, they can also sandbox machines on which they see something suspicious."
"The visibility into our endpoints is huge."
"The agents give pretty good visibility into what is happening at the endpoint."
"This service makes answering audits much easier since it covers so many security best practices."
"They have a portal where you can evaluate and mitigate any vulnerabilities that you and your network might have."
"The tool's most valuable feature is its ease of implementation."
"The product provides integrations with several different SaaS applications."
"The current reporting system could benefit from improvement."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"I would like to get more reports from Binary Defense about what they're blocking."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"It's hard to think of anything that they need to improve on, but just to point out something, I would like to see them provide advanced XDR."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"As a user involved with the user interface, I believe there is a need to continue improving it based on feedback from our customers."
"This product needs to mature more. While it is a good product, there are some areas where it needs work."
"The documentation, especially with the initial setup, needs improvement."
"The product needs to mature. We don't want to be bombarded with unnecessary issues and have the real ones slip through."
"Its menu is not very intuitive. I would like to see the user menu expanded a bit. The user menu is very layered, and because of the layers, you have to go down a path that is not very intuitive."
"They have ideas and email you whatever they find, but they don't have a dedicated security team who will work on an attack or a specific security instance."
"The setup process was complex."
"We'd like to have triggered alerts sent to us so we see errors quicker."
"It can sometimes take up to an hour to get notification of a problem and that's a long time."
"They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise."
"If you are not in the security field, this can be difficult to figure out from time to time."
"Arctic Wolf Managed Detection and Response's analysis and remediation parts could be improved. It's not bad, but it needs improvement."
"It's nitpicky; however, if it could integrate with more of our products, like our CRM, that would be ideal. They may only integrate with Salesforce. We use a different mid-market CRM."
"I would like to see them build the ability to co-sell an EDR platform, manage an EDR or manage the actual response, potentially from the issues that are coming up from the security risks."
"It will be helpful if the dashboard is more granular."
"While it isn't a regular occurrence, there have been some gaps in response to some support questions. Questions get answered, yet there are times it takes longer than I'm comfortable with."
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Alert Logic is ranked 4th in SOC as a Service with 11 reviews while Arctic Wolf Managed Detection and Response is ranked 1st in SOC as a Service with 17 reviews. Alert Logic is rated 8.0, while Arctic Wolf Managed Detection and Response is rated 9.2. The top reviewer of Alert Logic writes "Great reporting and session logic with an easy initial setup". On the other hand, the top reviewer of Arctic Wolf Managed Detection and Response writes "Very good support, excellent visibility, and useful security bulletins". Alert Logic is most compared with CrowdStrike Falcon Complete, Sophos MDR, Rapid7 InsightIDR, SentinelOne Vigilance and Vectra AI, whereas Arctic Wolf Managed Detection and Response is most compared with CrowdStrike Falcon Complete, Huntress, Red Canary MDR, Microsoft Defender Experts for Hunting and Netsurion. See our Alert Logic vs. Arctic Wolf Managed Detection and Response report.
See our list of best SOC as a Service vendors and best Managed Detection and Response (MDR) vendors.
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