AppPulse Suite [EOL] vs New Relic comparison

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Executive Summary

We performed a comparison between AppPulse Suite [EOL] and New Relic based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability.
To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: March 2024).
763,955 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Customer are able to develop more quickly versions in which users can see the application to correct and monetize it.""It identifies transactions and flows of the operations that our customers use with our mobile application.""The application is easy to use, as it is friendly and graphic.""AppPulse Active allows us to very quickly produce synthetic monitoring for our applications.""The thing that I like about AppPulse is that it's easy application to install and an easy application to use to provide information for our customers.""The speed that you can get AppPulse out there was the brightest spot of this whole process.""We can collect data about the user experience and see how the user is behaving with the app, or check the behavior of the app itself.""With Google Analytics, you choose what performance metrics you want to have reported, but with AppPulse Mobile, you have a global vision of what is really happening inside your app."

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"We are able to drill down and see what is going on in the system.""The simplicity of the dashboard is very good.""It has a simple initial setup.""Working with the solution is very easy. It's user-friendly.""It does everything we wanted it to do.""We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part.""It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained.""Server uptime is its most valuable feature."

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Cons
"The ability to get CI information from AppPulse into OMi.""It could be better if you had any of the reports that the customers asked from us, for example, punctually. Unfortunately, the reporter is not that practical.""It needs compatibility for Windows Mobile, because I think AppPulse doesn't have Windows Mobile.""The one that sticks out in my mind is some flexibility to do recurring downtime.""Currently, the information for management teams and technical teams are in the same view, but it would be useful if we could separate these views.""I would love if AppPulse delivered more details about my users, for example, age and sex. It could split up the users into categories based on how frequently they use my product.""The regulations should be better customized for the kind of data that we cannot send to the SALs environment.""I think they can improve the feature that identifies the operating systems, the brand of the devices, the response time, geolocalization."

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"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes.""I haven't come across any features that are lacking.""The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.""The solution should include more detailed reports for SQL database requests.""New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI.""It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful.""The solution must provide better support for Azure Web Apps service.""They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."

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Pricing and Cost Advice
  • "It was a no-brainer from a cost perspective compared to the other tools that we buy as an IT organization."
  • More AppPulse Suite [EOL] Pricing and Cost Advice →

  • "New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
  • "The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."
  • "Cost is significant with a lot of extras."
  • "It would be nice if we could buy it annually instead of monthly."
  • "If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."
  • "I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."
  • "There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
  • "They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."
  • More New Relic Pricing and Cost Advice →

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    Questions from the Community
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    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:It allows the restriction of privileges and control of users.
    Top Answer:The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licensing on-premises as well.
    Ranking
    Unranked
    In Application Performance Monitoring (APM) and Observability
    Views
    25,149
    Comparisons
    19,771
    Reviews
    33
    Average Words per Review
    519
    Rating
    8.2
    Comparisons
    Also Known As
    Micro Focus AppPulse Suite, HPE AppPulse Mobile, AppPulse Mobile, AppPulse
    New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
    Learn More
    Overview

    Micro Focus AppPulse Mobile is the first self-service SaaS solution that tracks the real user experience of your mobile apps constantly monitoring performance, stability and resource usage. The tool provides FunDex – a mobile app quality score that provides a top-level view of problems that negatively impact the user experience with recommendations to explore and fix the root cause of each issue.

    New Relic is a versatile tool that can be customized to fit the needs of different organizations. Its primary use cases include performance monitoring, time series analysis, infrastructure monitoring, synthetic monitoring of APIs, and providing insight into UI performance. New Relic APM is a popular application monitoring tool that provides in-depth observability of an application's performance, including database queries, website response times, and page load times. 

    The solution provides clear information and a complete picture of what is happening in the organization's system, allowing for easy monitoring of servers and providing value in code detection and resolution and user experience metrics.

    Sample Customers
    SpeechTrans, Gulliver Group
    World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
    Top Industries
    REVIEWERS
    Financial Services Firm29%
    Energy/Utilities Company29%
    Government14%
    Pharma/Biotech Company14%
    REVIEWERS
    Financial Services Firm23%
    Computer Software Company18%
    Media Company9%
    Retailer8%
    VISITORS READING REVIEWS
    Educational Organization29%
    Financial Services Firm14%
    Computer Software Company11%
    Manufacturing Company5%
    Company Size
    REVIEWERS
    Small Business44%
    Midsize Enterprise19%
    Large Enterprise38%
    REVIEWERS
    Small Business35%
    Midsize Enterprise30%
    Large Enterprise35%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise36%
    Large Enterprise50%
    Buyer's Guide
    Application Performance Monitoring (APM) and Observability
    March 2024
    Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability. Updated: March 2024.
    763,955 professionals have used our research since 2012.

    AppPulse Suite [EOL] doesn't meet the minimum requirements to be ranked in Application Performance Monitoring (APM) and Observability while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 33 reviews. AppPulse Suite [EOL] is rated 8.4, while New Relic is rated 8.6. On the other hand, the top reviewer of New Relic writes "Provides a complete picture of what's happening and has an accurate alert mechanism". AppPulse Suite [EOL] is most compared with , whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor.

    See our list of best Application Performance Monitoring (APM) and Observability vendors and best Mobile APM vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.