We performed a comparison between Astound Hosted Voice and Comcast Business VoiceEdge based on real PeerSpot user reviews.
Find out what your peers are saying about Spectrum Enterprise, RingCentral, Comcast Business and others in Hosted and Cloud Based VoIP."We have absolutely seen less packet loss and higher reliability with this solution... The uptime is excellent. We haven't had any issues. We haven't had any downtime."
"As soon as we switched over to the RCN VoIP phone system, the clarity and quality of our calls improved and there has been no downtime."
"We've had 100 percent uptime so far. We haven't been down once, not even for a brief second, not even for a reboot. Nothing."
"The uptime is excellent. We're always up. We don't have issues. The stability of it is spotless. It's rock solid. Everything works great. There's no need to tinker with it."
"The Voicemail Transcription is more accurate than what we had with our previous company. Also, and I'm not sure if this is because it's a fiber line, we seem to get the responses and the transcription almost instantaneously, faster than what we had prior."
"One feature we leverage is that the phones can be programmed with a softbot, where you program it to dial a number. We have Vonage for international calling to reduce costs on international service. I program the Vonage number into that bot on the phone. Users call it, enter a PIN, and they can call anywhere in the world for lower costs."
"This is what's cool about the RCN setup. RCN allows you to go to any web browser, at any time, and configure the phones... Our disaster recovery is: We log in to an RCN website... and we put in a new phone number for the incoming number. If you dial our number, it will actually go to that other number."
"The most valuable feature is the admin platform that we work with. It allows us a very centralized approach for doing things and it allows us to manage and control everything right from the very top."
"We like that this product is open-source, meaning that we spend a lot less on our servers etc."
"In our old system, you just dialed the extension directly, With this system, you have to put a "one" in front of it to trigger it. A lot of clients didn't know that and they'd keep trying to dial the old extension number and would get nowhere... It's been a little confusing."
"One area for improvement is the Web Portal. It's not a full-view screen, it's more like a minimized screen. You don't get the full view of your desktop. It's more like a five-inch by five-inch view. I think they said the software was designed that way. I don't know if there's going to be a newer version coming out later."
"Wireless needs improvement... We're still looking for the quintessential IP phone, the one phone that will actually be SIP-enabled and use the WiFi and be able to carry through three [different] buildings."
"The analytic part of it, the control panel, those are their biggest areas where they have to improve. There are competitors out there where, when you open the control panel, they have tons of analytics, the ability to add lines, to see which people are on the phone.... RCN has a great product, but they could make it outstanding with the right analytics and control panel."
"I use the voicemail transcription feature but I'm not sure about the security of the voicemail system, as you can only use numbers for a password, and your direct-dial number is your username. That's kind of vulnerable to brute-force attacks. The passwords are limited to six digits, so I'd be a little concerned about security on that end..."
"The way that you listen to your voicemail messages through the receiver so that you can't fast forward or rewind - I don't like that at all."
"If they had better ongoing-training options, for example, if they put something out on YouTube where you could just go and look for individual things that you need by looking at a video, that would be very helpful."
"I use the voicemail transcription feature on my phone and I think all staff members do. We also have voicemails that we receive from our main number and that can be really confusing. It's something that I've recently had some problems with: The way that these calls are bounced around from line to line before they land in a specific voicemail box that we have to check."
"We would like to see an expansion in the range of other technologies that are able to easily integrate into this solution, like plug-ins."
Earn 20 points
Astound Hosted Voice is ranked 9th in Hosted and Cloud Based VoIP while Comcast Business VoiceEdge is ranked 3rd in Hosted and Cloud Based VoIP with 1 review. Astound Hosted Voice is rated 9.0, while Comcast Business VoiceEdge is rated 9.0. The top reviewer of Astound Hosted Voice writes "Admin features make it easy to customize and change, while Voicemail Transcription is fast and accurate". On the other hand, the top reviewer of Comcast Business VoiceEdge writes "Saves our organization a lot of money, by eliminating the need for application servers". Astound Hosted Voice is most compared with , whereas Comcast Business VoiceEdge is most compared with AT&T Hosted VoIP, RingCentral Office and 8x8 Business VoIP.
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