We performed a comparison between Atera and JIRA Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Atera has saved our organization money. We look at Atera as an extra employee that we only pay about $300 a month. This is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."
"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."
"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."
"We value the alerts that come with the product which allow me to reach out to my clients. Overall, Atera generates additional revenue streams for work done on their machines."
"The most valuable features of this solution are automatic batch matching and unattended support access."
"Pricing is definitely my favorite part of it. It is also extremely easy to use."
"I would say it's the number one tool for all ITMS."
"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."
"The flow of the reports is good."
"Developing processes is easy and user-friendly."
"We can track, monitor, and get all the details we need from the end-user's point of view for any service request."
"The most valuable features of this solution are Incident and Request Management."
"This is the most complete and versatile enterprise task management product and issue tracker."
"JSM's best feature is the integration with other Jira products."
"The platform is easy to use."
"I like the history, the dimensioning, and how I can configure a space based on my preferences or the project circumstances."
"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."
"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."
"Customization could be improved."
"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."
"The mobility of Atera is also a feature which needs to be addressed so that it can be used on iPads, iPhones and things of this nature. I would also like to see an agent included on these devices so that I can monitor, maintain and manage them."
"It will be interesting if Atera can integrate all kinds of products. In North America, there are a lot of resellers, like Ingram Micro, Tech Data, Arrow Electronics, etc. It would be amazing if Atera could integrate with these products. If they could integrate with these products for MSPs, it would be much easier. Then, if you are buying something, and need to add something, you don't need to jump from place to place because this is a very quick sales instrument for use on a daily basis."
"The billing module has a standard layout which is too limited for my needs."
"Having more freedom to perform identity access management would be great."
"JIRA Service Management should make reporting easier. I would like something integrated with DevOps tools."
"The documentation needs improving, it's difficult to find specific procedures."
"As a consultant, I have used the support. Some of the support I have received has been good and other times it could improve."
"At times you will need add-ons or additional software, so built-in features would be helpful."
"There should be better connections with access management. They should improve the connectivity."
"We have tried exporting some of the test cases into Jira from Excel. The interface for that isn't very user-friendly."
"If I need a new feature, JIRA requires me to pay for all users when only specific people use that add-on. I should not have to pay for everyone, so this is an area for improvement."
"I feel that Atlassian isn't really interested in fixing everything because if they did, the partners that are developing the fixes and features would not have a place in the market."
Atera is ranked 14th in IT Service Management (ITSM) with 12 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. Atera is rated 9.2, while JIRA Service Management is rated 8.2. The top reviewer of Atera writes "Pay just one price for unlimited devices and remote features enable easy access to all end points regardless of their location". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". Atera is most compared with NinjaOne, Datto Remote Monitoring and Management, N-able N-central, Microsoft Configuration Manager and Comodo RMM, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud.
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